Job Description

Who is CarExpert?

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CarExpert's purpose is to make buying the right new car quicker and easier, supported by our vision to be APAC's leading new car marketplace, enabling confident ownership decisions.

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As the largest automotive content publisher in Australia (both written and video) millions of consumers rely on our independent, industry-leading voice to inform their new car purchases each month through our valuable tools, reports, news, car reviews, comparisons, videos and more.

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We are constantly developing new products and usability improvements to further facilitate the purchase of new cars through the CarExpert website. Aided by a team of passionate car experts and a detailed strategy with a clear purpose, we are continuing to experience rapid growth and are investing heavily to achieve our vision.

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About the role

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If you're a high-performing new car sales professional, CarExpert offers a better model: a strong base salary, attractive OTE, uncapped over-performance commission, and a high-calibre team built for serious performers. Plus, you'll get something rare in automotive sales: your weekends back.

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As a New Car Sales Specialist, you're the first point of contact for customers beginning their new-car journey. This quick-paced, phone-based role combines customer service excellence with strong sales acumen to help new car buyers find and secure the best possible deal from our extensive dealer network.

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You'll guide customers from enquiry to purchase, uncover their true needs, and use your product knowledge, communication skills, and competitive drive to deliver a seamless, transparent, and rewarding car-buying experience.

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Responsibilities:

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- Deliver exceptional customer service by answering inbound calls promptly and professionally, addressing all new-car enquiries with a positive, engaging, and solution-focused approach.
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- Drive sales outcomes by actively engaging warm leads through outbound calls to verify vehicle requirements, qualify buyer intent, and confidently match customer needs to competitive dealer offers.
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- Source and negotiate competitive pricing from multiple dealerships to secure the best deals, availability, and vehicle options for each customer.
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- Apply consultative selling skills to recommend services and finance options that enhance the customer experience and contribute to revenue growth.
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- Stay commercially aware of new-car market trends, manufacturer promotions, and dealership incentives to educate customers and close deals with value-driven insight confidently.
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- Maintain accurate records of all customer interactions, quotes, and outcomes in the CRM to ensure visibility, accountability, and data integrity across the sales pipeline.
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- Manage multi-channel communications by monitoring and responding promptly to all SMS and email enquiries within SLA expectations.
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- Ensure compliance with privacy, data security, and consumer protection standards at every touchpoint.
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- Provide feedback and insights to management on recurring customer challenges, lead quality, and process improvement opportunities.
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- Collaborate as part of a high-performance team, sharing best practices, celebrating wins, and contributing to a culture of sales excellence and continuous improvement.
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Education, Experience & Skills

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- Excellent communication skills - clear, confident, and engaging across phone and email.
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- Proven ability to build rapport quickly and deliver positive customer experiences.
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- Telesales or call-centre experience preferred, with a strong sales or conversion focus.
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- Solid organisation and time management - the ability to manage multiple leads efficiently.
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- Automotive knowledge is beneficial but not essential. Having sales experience and a willingness to learn are key.
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- Experience with CRM systems and communication tools, such as Slack.
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- Driven, team-oriented, and commercially minded, with a focus on achieving results.
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Why should you join our team?

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At CarExpert, you're not just signing up for a job - you're jumping into a fast-growing, purpose-driven startup where your work genuinely matters. Every day brings the chance to shape something big, move fast, and have a whole lot of fun doing it.

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Here's what makes being part of our team so special:

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- We have a fun and collaborative work environment.
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- We believe in a healthy work-life balance.
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- We are a flexible workplace.
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- We are ambitious and carry a strong belief in our vision.
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- We live and breathe our values - Pick Up a Broom; Fail Fast, Be Nimble; Be Real; Have a Wheelie Good Time & Stay Hungry.
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📌 New Car Sales Specialist - FORTITUDE VALLEY, 4006, QLD (Bowen Hills)
🏢 CarExpert Pty
📍 Bowen Hills