Job Description

Club Kawana is seeking an experienced and motivated Operations Manager to join our management team.

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This is an exciting opportunity for a hands‑on, commercially minded hospitality skilled to take responsibility for the day‑to‑day operations of a medium size community club, leading our team, improving operational standards and delivering an outstanding experience for our members and guests.

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The successful candidate will play a key role in supporting the General Manager, strengthening operational performance, developing a professional workplace culture and ensuring the Club operates efficiently, profitably and in accordance with all legislative and regulatory requirements.

About the role n

Reporting directly to the General Manager, the Operations Manager will oversee the Club's daily operations, with responsibility for hospitality, bar operations, gaming, customer service, staff performance and operational compliance.

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The role requires a visible and proactive leader who can balance hospitality objectives with the expectations of members, guests and the broader community.

Key responsibilities n

Oversee the daily operations of the Club, ensuring all departments operate efficiently, consistently and in accordance with established standards.

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Manage gaming operations, including machine performance, staff supervision, regulatory compliance, customer service and the effective use of Maxgaming reporting and management systems.

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Lead, mentor and develop department managers and frontline employees, fostering accountability, professionalism and a positive workplace culture.

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Management of Stock Control / systems and end of month reporting.

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Monitor departmental budgets, labour costs, operational expenses and revenue, identifying opportunities to improve productivity and profitability.

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Ensure compliance with applicable liquor, gaming, workplace health and safety, employment and other legislative requirements.

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Maintain high standards of customer service,



resolve complaints professionally and promote a welcoming, inclusive environment.

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Ensure effective use of SwiftPOS and Tanda, including reporting, point‑of‑sale operations, rostering, time and attendance and labour management.

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Implement, maintain and continuously improve operational policies, procedures and workplace standards.

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Identify opportunities to improve operational efficiency, staff productivity, service delivery and the overall performance of the Club.

About you n

Proven experience in a senior operational management role within a licensed club, hotel, hospitality venue or comparable environment.

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A sound understanding of Queensland gaming and liquor legislation, regulatory requirements and responsible service obligations.

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Demonstrated knowledge and practical experience with Maxgaming, SwiftPOS and Tanda which is highly desirable.

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Current Queensland Responsible Service of Alcohol (RSA) competency.

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Current Responsible Management of Licensed Venues (RMLV) certification, or the ability to obtain it within an agreed timeframe.

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First Aid certification and relevant workplace health and safety training.

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A sound understanding of workplace health and safety, employment obligations and relevant modern awards.

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Excellent communication, interpersonal, organisational and problem‑solving skills.

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The ability to lead by example, make sound operational decisions and manage competing priorities in a fast‑paced environment.

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Availability to work a flexible roster, including evenings, weekends and public holidays, as required by the operational needs of the Club.

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An prospect to play a key leadership role in an established Sunshine Coast community club.

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A supportive management workplace with the opportunity to influence operational improvements and future business performance.

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The opportunity to develop and lead a dedicated team.

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A competitive remuneration package commensurate with experience.

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Professional development and ongoing career opportunities.

About us n

Club Kawana is an established Sunshine Coast community club.

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📌 Operations Manager (Sunshine Coast)
🏢 Club Kawana
📍 Sunshine Coast