Job Description

Café | FOH Department Manager n
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Our Café is the heartbeat of our store — quick-paced, vibrant, and built around exceptional coffee, fresh food, and genuine customer experience. We are now seeking a dynamic Café | Front of House (FOH) Department Manager to lead this space with energy and passion.

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nAbout The Role | n
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This is a hands-on leadership position responsible for overseeing all front-of-house operations within our Café. You will lead from the floor — setting the standard in service, pace, and presentation — while driving team performance and commercial outcomes.

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You will be accountable for:

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- Leading, mentoring, and developing a high-performing FOH team
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- Creating a positive and customer focused culture
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- Delivering exceptional customer experiences every shift
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- Managing rosters, daily productivity and café operations
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- Maintaining premium visual merchandising and café presentation
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- Ensuring food safety, compliance, and operational standards are upheld
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- Working collaboratively with kitchen and senior leadership teams
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This role requires someone who thrives in a high-volume environment and understands how to balance service excellence with commercial performance.

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nSkills, Experience & Attributes | n
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- 3+ years’ experience in café, hospitality, or retail food leadership
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- Proven experience managing teams in a fast-paced environment
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- Strong understanding of coffee operations and FOH workflow
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- Exceptional communication and conflict resolution skills
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- A proactive, solutions-focused leadership style
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- Availability for early mornings, weekends and peak trading periods
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nHow We Care For You | n
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We take care of our team the same way we take care of our customers — with heart.

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- Free onsite parking
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- Free fresh meals and snacks during your shift
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- Free barista-made coffee
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- Staff discount card for you and your immediate family
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- Mental health support through our Employee Assistance Program
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- A supportive team culture and real opportunities to grow your career
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📌 Cafe | Front of House | Department Manager (Melbourne)
🏢 Colonial Group
📍 Melbourne