Job Description

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Help shape digital experiences that make life easier for customers.

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We’re seeking an experienced Digital Business Analyst to support the delivery and continuous improvement of native mobile applications and responsive web platforms, including the Linkt App .

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Working alongside developers, product designers and Product Owners, you’ll turn customer insights and business needs into transparent requirements, guide priorities and help your squad strengthen its Agile practices.

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Key Responsibilities

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- Use qualitative and quantitative data to identify, validate and assess opportunities to solve customer and business problems.
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- Facilitate discovery, ideation workshops, requirements clarification and Agile ceremonies.
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- Document customer insights, user requirements, business rules, process flows and user interface interactions to support informed product decisions and development.
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- Assess opportunities using prioritisation frameworks such as WSJF or RICE , balancing customer value with business needs.
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- Support multiple Product Owners and projects across digital channels, managing competing priorities.
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- Work closely with developers and testers to clarify requirements, resolve questions and maintain delivery momentum.
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- Support UAT, defect reporting and story acceptance .
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- Monitor digital channel performance against KPIs using analytics, UX research, customer feedback and business intelligence tools, and communicate findings to stakeholders.
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- Build effective relationships with internal and external stakeholders,



influencing decisions from delivery teams through to senior management.
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Essential Skills & Experience

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- 5+ years’ experience delivering end-to-end customer and business requirements for digital products across native iOS/Android applications and mobile-responsive websites .
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- Experience with online customer self-service products .
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- Strong experience in Scrum/Kanban environments , using Jira and Confluence day to day.
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- Knowledge of APIs , including tools for inspecting or reproducing requests and responses, such as SOAP UI or Charles .
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- Sufficient technical understanding to communicate product requirements confidently with developers and testers.
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- Experience with analytics and BI tools such as Adobe Analytics, Elevio, InMoment/Voice of Customer and Tableau .
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- Experience analysing outputs from UX testing platforms to evaluate digital designs and features.
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- Advanced facilitation, workshop, presentation, consultation and stakeholder management skills.
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- Strong analytical and problem-solving abilities, with excellent written and verbal communication.
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- Confidence working in a lean, fast-paced and complex environment, navigating ambiguity and making timely decisions.
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- The ability to meet deadlines and balance priorities while maintaining quality, attention to detail and a clear view of broader objectives.
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Bring your customer focus and digital delivery expertise to a role where your insights help shape better products.

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Apply now with your CV.

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📌 Digital Business Analyst Hybrid (Melbourne)
🏢 Nixil
📍 Melbourne