Aged Care Home Services Lead — Team & Operations (Townsville)

Aged Care Home Services Lead — Team & Operations (Townsville)

14 Oct
|
UnitingCare Children, Young People and Families
|
Townsville

14 Oct

UnitingCare Children, Young People and Families

Townsville

Work from Home Customer Service Rep

Earn at Home by Taking Polls -Data Entry Clerk - Work at Home & Part Time (Side Gig)

We are looking for people who are motivated to participate in paid research across the country and local areas. Join this Work from Home USA Market Research Panel Today.

You have two options when it comes to paid research : you can either take part in person or online. This is a excellent way for you to make extra income at home as data entry clerk.

Compensation:

Work from home and take surveys to earn Money.

There are many payment options, including PayPal, direct checks, and online virtual gift cards codes.

Opportunities to earn rewards.

Responsibilities:

Take part with work from home surveys/studies by following written and oral instructions. Participate in research focus groups. Each panel receives a complete written study. If products or services are provided, you must actually use them.

Needs:

You must have a working camera on your smart phone or a webcam on your desktop/laptop. Access to reliable internet connection is essential. You would like to be fully involved in one or more of these topics. Capacity to understand and follow written and oral instructions. Participation in online and in-person discussions. If you work remotely, there is no commute. No minimum hrs. This is a work from home job. Get free samples from our partners and sponsors for your feedback on their products. Participate in product testing and see products before the public. Part time job. Work from Home.

Applicant Expectations:

None. No previous experience is necessary.



This is an excellent opportunity to earn a side income by doing flexible remote work from home.

We’ve built a values-driven business with a culture of excellence and we’re passionate about making a difference and creating ripples in this world.

Our culture is Energetic, Committed, and United – values that drive us every day. You’ll feel it the moment you step into our vibrant, modern office in Pinkenba, QLD.

Why You’ll Thrive as a Customer Service Specialist

We’re looking for energetic, ambitious, and confident individuals who thrive in a fast-paced customer service environment. If you love talking to people, problem‑solving on the spot, and taking ownership of your role, you’ll fit right in.

What You’ll Be Doing (Day-to-Day Responsibilities)

- Customer Interaction & Order Processing – Handle inbound enquiries, process customer orders, and enter them into our ERP system with precision and efficiency.
- Providing Expert Product Advice – Learn and understand our partitioning systems, sliding doors, and accessories, helping customers navigate options and find the best solutions.
- Managing Customer Cases & Problem‑Solving – Work with customers to resolve issues, track orders,



and ensure seamless service delivery.
- Building Relationships – Engage with architects, builders, and subcontractors, adapting your communication style to build long‑term customer relationships.
- Working Cross‑Functionally – Collaborate with internal teams including sales, manufacturing, and logistics to ensure customer needs are met.

What You’ll Bring (Experience)

- Customer service experience – ideally in retail, hospitality, or a fast‑paced environment where multitasking and customer interaction are key.
- A natural problem solver – you enjoy finding solutions, making decisions on the go, and thinking creatively to assist customers.
- Confidence with humility – you take initiative but are also open to feedback, eager to learn, and driven to improve.
- Numeracy skills – comfortable with pricing, product calculations, and order processing in an ERP system.

Structured Induction & Training Program – We set you up for success with a detailed, pre‑planned induction that helps you:

- Gain exposure to all departments in the business, so you understand how we operate.
- Meet key stakeholders across sales, manufacturing, and operations.

What’s in It for You?

- Competitive Salary & Performance Bonuses + Super + Profit‑Sharing Bonus (paid after 6‑month probation).
- Annual Salary Reviews

Applicants must have a valid entitlement to work in Australia and be 18 years or older at commencement due to restriction/requirements on the sale of particular products.

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📌 Aged Care Home Services Lead — Team & Operations (Townsville)
🏢 UnitingCare Children, Young People and Families
📍 Townsville

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