14 Oct
|
EatClub
|
Sydney
Job Description
EatClub is seeking a CX Special Projects & Capacity Manager to orchestrate capacity planning and incident response across Customer Experience, Product, and Engineering. You will own how teams prepare for campaigns, outages, and volume spikes, building scalable processes and a contractor bench to ensure service continuity.
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You will drive improvements in workflows, leverage AI-assisted tools, and maintain clear communication with leadership during live incidents, ensuring quick, reliable outcomes
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📌 CX Capacity & Incident Strategy Lead (Sydney)
🏢 EatClub
📍 Sydney