Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!
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At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Support & Knowledge Transfer Specialist to join our team in Australia.
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The Support & Knowledge Transfer Specialist provides operational system support, develops high-quality documentation, and delivers knowledge transfer activities to ensure system sustainability, user capability uplift, and continuity of service.
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This is a 12 month contract role.
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Requirements n
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What you'll do:
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- Provide day-to-day support for users, including troubleshooting issues and managing support requests
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- Monitor system performance and proactively identify and resolve issues
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- Escalate complex technical issues to appropriate teams where required
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- Develop and maintain user guides, training materials, and instructional content (written and video)
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- Deliver training sessions and knowledge transfer activities to internal staff and stakeholders
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- Maintain accurate and up-to-date system documentation within designated document management systems
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- Support onboarding of current users through structured training and support materials
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- Contribute to continuous improvement of support processes and knowledge management practices
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- Ensure knowledge is effectively captured and shared to reduce key-person dependency
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What you'll bring:
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- Experience providing application or system support within enterprise environments
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- Strong troubleshooting and problem-solving capability
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- Ability to communicate technical concepts clearly to non-technical users
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- Proven experience developing training materials and delivering knowledge transfer
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- Strong documentation skills with attention to detail
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- Experience with document or records management systems (desirable)
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- Ability to work collaboratively across technical and business teams
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Benefits n
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Why You'll Love Working Here:
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Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
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- Hybrid working (for majority of our roles) with team anchor days to support collaboration.
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- Extensive training and development opportunities that enable continual growth as part of your career planning.
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- Extensive discounts and benefits to maximise your money.
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- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
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- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
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CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
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Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
📌 Support & Knowledge Transfer Specialist (Melbourne)
🏢 Centorrino Technologies
📍 Melbourne
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