Job Description

Full-Time 4-Day Work Week Hybrid Newington, NSW

Make a real difference while enjoying more time for life. n

Looking for a customer service role that's more than just answering phones?

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At Forward Ability Support , you'll help people living with spinal cord injuries and other complex health conditions access the products and support they need-all while enjoying a permanent full-time role with a unique 4-day work week.

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Whether you're an experienced contact centre professional or looking to grow your career, we'll provide comprehensive training and ongoing support to help you succeed.

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Why you'll love working with us

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- Permanent full-time with a 4-day work week - enjoy a regular rostered day off every week.
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- Hybrid working - work from home up to 2 days per week after training.
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- Purpose-driven work - every conversation makes a genuine difference in someone's life.
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- Market-competitive salary + Super + Salary Packaging - increase your take-home pay with generous Not-for-Profit benefits.
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- Comprehensive training - we'll set you up for success with a structured onboarding program.
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- Additional leave benefits , paid parental leave and wellbeing support, extra 2 days Forward Leave and Long Service Leave after 5 years.
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About Us

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Forward Ability Support is a respected not-for-profit organisation with over 60 years' experience supporting people with spinal cord injuries and related health conditions to live independently and confidently.

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Our social enterprise, BrightSky Australia , supplies medical consumables and equipment to individuals, aged care providers, disability services and government organisations across Australia. Every purchase helps fund programs that support our community, meaning your work has a direct and lasting impact.

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About the Role

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As a Customer Support Consultant, you'll be the friendly and knowledgeable first point of contact for customers, carers and healthcare providers.

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Your day will include:

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- Responding to customer enquiries via phone and email.
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- Providing compassionate, professional support.
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- Helping customers find the right products and solutions.
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- Resolving enquiries wherever possible through first call resolution.
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- Working closely with your team to deliver an exceptional customer experience.
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About You

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You'll be someone who enjoys helping people and thrives in a structured, fast-paced environment.

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Ideally, you'll bring:

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- Previous customer service or contact centre experience.
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- Excellent communication and active listening skills.
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- A genuine passion for helping others.
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- Strong attention to detail and problem-solving skills.
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- Confidence using multiple computer systems.
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You'll also need:

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- Full Australian working rights.
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- Willingness to complete a National Police Check, NDIS Worker Screening Check and pre-employment health questionnaire.
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What You Need to Know

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- Permanent Full-Time position.
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- Competitive Salary + Super + Not-for-Profit Salary Packaging .
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- Located in Newington, NSW.
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- Initial training: 4 weeks in the office , Monday to Friday, 8:30am-4:30pm.
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- Following training, you'll move to a 4-day work week (7:30am-5:30pm) with one regular rostered day off (Tuesday, Wednesday or Thursday).
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- Hybrid working available after successful completion of training (up to 2 days from home).
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- Immediate start available.
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Internal applicants of Forward and BrightSky must inform their current Manager of their intention to apply for a role before submitting their application

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Ready to Apply?

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Applications should include:

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- Your current resume
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- A cover letter telling us why you're interested in the role and what makes you a great fit.
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Applications will be reviewed as they're received, so don't wait to apply!

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Forward Ability Support is an EEO Employer and people from culturally and linguistically diverse backgrounds are encouraged to apply. Successful applicants will be required to consent to a National Police Check, NDIS Worker Screening Check, pre-employment health questionnaire and reference checks.

📌 Customer Support Consultant (Sydney Olympic Park)
🏢 Forward Ability Support
📍 Sydney Olympic Park