Job Description

Location: South Yarra, onsite
Part-time: 4 set days per week
Reporting to: Experience Team Lead

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We’re looking for a Technology Specialist to take ownership of the technology, systems and technical problem-solving that keeps ANGRYchair running.

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This is not a traditional IT support role.

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We’re looking for someone who is naturally good with technology, loves solving problems, can work things out quickly, and is comfortable taking responsibility for things they may not have seen before.

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You do not need to know everything already.

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You do need to be the kind of person who can look at a problem, investigate it, use ChatGPT or Claude, Google it, read documentation, test a few things, call one of our external specialists if needed, and keep going until the problem is resolved.

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One day you might be troubleshooting why an editor’s Mac is running slowly.

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The next you might be researching replacement computers, improving the way our website gets updated, reviewing how we use AI safely, working through a HubSpot problem, checking our password and access setup, improving our LTO archive process, or coordinating with our external IT provider.

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The big goal is simple: make sure our team can work effectively and technical problems don’t need to become the Founder's problems.

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You’ll sit within our Experience Team, reporting to our Experience Team Lead, and work closely with our Data & Automation Engineer, who focuses more deeply on coding, integrations and automation.

What you’ll own Technology and problem-solving n

You’ll become the first person the team turns to when something technological isn’t working properly.

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That might include:

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- Troubleshooting Macs, monitors, printers, peripherals and everyday software issues
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- Investigating hardware or performance problems affecting our editors and creative team
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- Researching new computers, equipment and software
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- Helping determine when technology should be repaired, upgraded, replaced or retired
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- Coordinating with external IT providers such as CompNow and other technical specialists
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- Identifying recurring problems and finding ways to stop them happening again
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You won’t need to personally solve every technical issue. You will need to own the outcome , rather than simply passing problems on.

Business systems n

You’ll help take ownership of the platforms and systems we use to run the business.

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This will include developing a strong understanding of systems such as:

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- HubSpot
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- Google Workspace
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- Airtable
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- Notion
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- WordPress
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- Frame.io
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- Vimeo
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- Our internal forms, tools and SaaS platforms
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You’ll help keep these systems organised, usable and working together properly.

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You’ll also look for bottlenecks and opportunities to improve how we use them.

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For example, if publishing a blog is taking too long, your job isn’t simply to upload the blog.

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Your job is to understand why it is taking too long and improve the process .

Systems improvement and automation n

You’ll work closely with our Data & Automation Engineer to improve the way ANGRYchair operates.

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You'll need to be able to understand a workflow, identify where things are going wrong or wasting time, and work out what a better process could look like.

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Where deeper coding, APIs or automation are required, you'll build the solution together using tools such as n8n, Zapier, Snowflake and BigQuery.

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You’ll often be responsible for defining the problem,



understanding the business need and making sure the final solution actually works for the team.

Cybersecurity and access n

You’ll help ensure ANGRYchair uses technology safely and sensibly.

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This may include:

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- Password management
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- Passkeys and multi-factor authentication
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- Account permissions and access
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- User onboarding and offboarding
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- Device security
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- SaaS access
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- AI security and data handling
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- Backup procedures
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- Vendor access
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- General cybersecurity hygiene
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You are not expected to be a cybersecurity expert.

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You are expected to recognise when something needs deeper expertise, research the issue and engage the right external specialist where required.

AI and emerging technology n

AI is becoming an increasingly significant part of how we work.

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You’ll help ANGRYchair understand how to use AI tools effectively and safely.

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This could include:

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- Evaluating new AI tools
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- Helping establish safe and practical AI policies
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- Understanding privacy, security and data risks
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- Helping team members use AI more effectively
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- Identifying repetitive work that technology could improve
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- Working with our Data & Automation Engineer on AI-enabled workflows
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- Keeping across relevant technology changes without chasing every shiny new thing
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We’re particularly interested in someone who already uses tools such as ChatGPT or Claude as part of the way they research, learn and solve problems.

Media technology, storage and archive n

Video Production comes with some specialised technology requirements.

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Over time, you’ll develop a strong understanding of how our media and storage environment works, including:

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- Media ingest
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- File storage
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- Backups
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- LTO tape archive
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- Archive retrieval and recovery
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- Shared storage
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- Drive and network performance
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- Media workflows
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- Equipment lifecycle
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You don’t need to arrive knowing all of this.

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You need to be technically curious enough to learn it and eventually take ownership of it.

Documentation and business continuity n

A major part of this role is making yourself replaceable.

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We do not want important knowledge living inside one person’s head.

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You’ll be responsible for building and maintaining a useful internal knowledge base covering things such as:

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- Systems maps
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- Workflow diagrams
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- Technical procedures
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- Troubleshooting guides
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- Vendor contacts
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- Escalation pathways
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- Hardware and software registers
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- Access and permission structures
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- Backup and recovery procedures
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- Archive processes
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- Important technical decisions and why they were made
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- Onboarding and offboarding procedures
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- “What do I do if this breaks?” guides
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Solve it once. Document it. Make the next time easier. Automate it where worthwhile.

What success looks like n

You are succeeding in this role when:

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- The team knows who to go to when they have a technology problem.
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- Technical issues are resolved quickly and reliably, and repetitive problems gradually disappear
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- Changes, outages and new tools are communicated clearly and early across the team,



avoiding disruption to projects and deadlines
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- HubSpot and our other business systems are properly understood and supported, and become easier to understand and use over time
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- Technology decisions are researched properly before money is spent, and external providers are managed effectively
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- Our cybersecurity and access practices are sensible and well maintained
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- Systems and workflows become better documented, so key knowledge does not depend on one person
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- Our use of AI and emerging technology becomes safer and more useful
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- You regularly identify improvements we hadn’t thought to ask for
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You’ll probably be great at this if you… n

You’ll probably be great at this if you…

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- Are naturally curious about technology and how things work
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- Love solving problems
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- Are comfortable saying “I don’t know yet, but I’ll work it out”
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- Can independently research and investigate unfamiliar problems
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- Use AI tools intelligently as part of your problem-solving process
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- Have broad technical knowledge rather than only one narrow specialisation
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- Are confident working in a Mac environment
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- Understand basic IT concepts without needing to be a hardcore IT engineer
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- Can explain technical things in plain English
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- Are comfortable dealing with suppliers and external specialists
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- Can make recommendations rather than simply presenting information
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- Are organised and follow problems through until they are actually resolved
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- Notice inefficient processes and instinctively want to improve them
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- Document things properly instead of keeping knowledge in your head
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- Enjoy helping people and making their work easier
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- Are comfortable balancing lots of different small and large problems
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- Know when to keep investigating and when to bring in an expert
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Experience that would be useful n

You don’t need experience in every one of these areas, but some exposure to the following would be valuable:

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- Mac hardware and macOS
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- Business IT support
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- SaaS platforms
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- Google Workspace
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- CRM systems such as HubSpot
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- WordPress or website administration
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- Cybersecurity fundamentals
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- Password managers and identity management
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- Device management
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- Networking fundamentals
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- Backup systems
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- Storage and file management
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- AI tools
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- Process mapping
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- Documentation and knowledge bases
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- Hardware procurement
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- Working with external IT providers
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HubSpot and Project Management experience would be a huge plus, however not essential.

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Experience in a creative, media or video production environment would be useful, but it is not essential.

What this role is not n

This is not a helpdesk role where you wait for tickets.

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It is not a hardcore engineering or coding role.

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It is not a video production technical role focused on cameras, lighting or production equipment.

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It is not a senior executive technology role.

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It is a hands‑on role for someone who can understand technology, take ownership, solve problems and continuously improve how a small business works.

ANGRYchair’s Core Values n

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- Smart, not Hard
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- Razzle Dazzle
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- We’re Not Saving Lives Here
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- Bloody Excellent
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- Improve Continuously
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- Focus on People
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If you’re the kind of person who likes being handed a messy problem, working out what’s actually going on, fixing it properly and then making sure everyone knows how it works next time, we’ll probably get along very well.

#J-18808-Ljbffr

📌 Technical Specialist (Melbourne)
🏢 ANGRYchair
📍 Melbourne