In a nutshell This gig is all about delivering breathtaking customer service and ensuring extraordinary member satisfaction in all café interactions. A day in the life Welcome members and help them find whatever they need or whatever they’re looking for. Provide heartfelt service and create personal experiences in line with our customer experience strategy and brand standards. Prepare and serve food and beverages in line with the menu offering. Ensure quality levels are maintained on all food and beverage items being served. Ensure all interactions are warm, queries are answered and feedback and complaints handled effectively. Ensure the café area is sparkling by cleaning all areas, washing dishes, changing bins, mopping the floor and wiping surfaces so they’re flawless. Advocate safety and ensure an overall safe environment for members and team members (with specific focus on food and beverage regulatory compliance). Find ways to give that little bit extra… especially when it’s unexpected. To land this gig… and your ongoing mindset You have 2+ years of relevant customer service or hospitality experience, a neat freak reputation and flexibility to work a non-traditional schedule. You have aligned experience. You love to create a glistening clean environment and meaningful moments for people. You know what it’s like to work with a high profile brand and the value of a well-oiled machine. You are people-focused. You’re warm, honest and genuine. You get a kick out of creating unexpected experiences which make people go wow! Going over and above to deliver impeccable customer service makes you feel warm and fuzzy inside. You are self-assured. You listen intently. You speak eloquently. You can explain just about anything to anyone and you’re comfortable communicating at all levels. You’re authentic when you express yourself. People trust you. You are driven. You’re perceptive, you ask questions and you strive to understand. You enjoy solving problems. You don’t get flustered easily. You’re comfortable managing your time and can be counted on to skilfully handle feedback and complaints. You have a can-do approach. You think on your feet. You’re cool with ambiguity and you roll with the punches when things change. You keep things on track like clockwork. Whatever a member needs, whatever a member is looking for, you help them find it.





Join a growing fresh food retail business known for delivering quality, value and an exceptional customer experience. At Harris Farm Markets, everything we do is driven by our purpose for the Greater Goodness, for our customers, our community, our planet, and each other.

As a proud family owned Australian business, you’ll be part of something bigger where your work truly matters.

Here, you will:

- Do meaningful work that contributes to something bigger
- Grow your career in more directions than one
- Build real connections with people who feel like family
- Be valued for who you are, every day

We reward our people fairly and offer benefits that genuinely matter because great people deserve great things.

We are currently searching for our next Shop Assistant!

You’ll help customers find what they need, keep the store looking fresh and abundant, and be part of a team that loves good food and good people. No experience needed, we’ll teach you everything. What you bring is a friendly attitude, pride in your work, and a genuine love of great fresh food. Many of our Store Managers started exactly here!

Responsibilities

- Filling and rotating stock to maintain full, fresh, and appealing displays
- Keeping the Back of House organised, clean, and well-managed
- Monitoring stock quality, dates, and rotation (FIFO)
- Maintaining excellent shelf management for accurate customer convenience
- Maintaining food safety, hygiene, and workplace safety standards
- Supporting the team to ensure smooth daily operations

About you

We are looking for someone who loves food, with previous experience working in a fresh food retail business. Additionally, we are looking for someone with:

- Strong attention to detail and organisation skills
- Physically capable of manual handling and being on your feet
- A team player with a strong work ethic
- Flexible availability across a 7-day roster AM & PM shifts

Why you should apply

- If you like variety and love to be physically active
- Work with a highly successful business




- Value a career path

At Harris Farm, we welcome everyone, from all walks of life and all abilities. If you think you could be a great Harris Farmer, but don't necessarily meet every single point on the above requirements, please don’t be shy - get in touch!

About the Role

We’re after casual team members who bring energy, a positive attitude, and a love for good food. No two days are the same, but every day’s a chance to delight customers, work with quality fresh produce, and be part of a close-knit team that has your back.

What you’ll be doing:

- Welcoming customers with a smile and top-notch service
- Keeping our shelves fresh, full and looking their best
- Creating displays that wow and inspire
- Making sure signage and pricing are spot-on
- Helping behind the scenes to keep stock in order
- Keeping things clean, safe and running smoothly
- Bringing the market feel to life, every day

What we’re looking for

- Customer service experience (retail or hospitality is great)
- A team player who communicates well and brings good vibes
- A love for fresh food and all things local
- Someone who’s flexible with availability (we’re a 7-day-a-week kind of store!)
- Bonus points for speed, initiative, and a willingness to pitch in wherever needed

The Perks

- 25% staff discount, enjoy the good stuff for less
- A supportive, hands-on team
- The chance to grow with us, we love promoting from within
- Work that feels good, you’ll be making a real difference

Why Harris Farm?

We’re not your average supermarket. Our stores are more market than market chain – full of colour, flavour and discovery. We want customers to walk in and remember what they love about food: the smell of ripe fruit, the crunch of fresh veg, the stories behind what’s on their plate.

And we want the same for our people, to feel connected, inspired, and proud of the work they do. Being family-owned means we move quick, try new things, and back our people with real opportunities to shine.

Sound like your kind of place?

We’d love to hear from you.

“We believe great teams are made up of people with different backgrounds, perspectives, and experiences. At Harris Farm, we’re committed to building an inclusive workplace where everyone feels welcome and encouraged to apply.”

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📌 Retail Store Assistant - Permanent Part-Time With Perks (City of Wollongong)
🏢 SmartRecruiters
📍 City of Wollongong