Job Description

As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.

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Sound good? Learn more about us and what we do at aware.com.au

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Your Current Role

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We’re looking for an e

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Your SUPER career starts here

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As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.

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Sound good? Learn more about us and what we do at aware.com.au

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Your New Role

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We’re looking for an e

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We’re looking for an experienced Incident & Problem Manager to take end-to-end ownership of incident and problem management across our technology landscape. Reporting to the Senior Manager, Technology Resilience, you’ll play a critical role in ensuring the reliability, resilience and continuous improvement of our IT services.

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You’ll lead major incidents, drive problem management maturity, and work closely with technology and business leaders to prevent recurring issues and minimise risk. This is a high-impact role where your work directly supports seamless member experiences and protects the trust our members place in us.

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Some responsibilities include:

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- Lead and manage major incidents end to end, ensuring timely resolution and clear communication;
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- Analyse incident data and trends to identify improvement opportunities;
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- Lead post-incident reviews and ensure lessons learned are embedded into continuous improvement initiatives;
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- Partner with vendor and internal teams to address risks and remediation actions;
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- Work closely with Technology groups to implement improvements identified through incidents and problems to mature and automate our services;
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- Build dashboards and insights to support proactive decision-making; and
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- Identify root causes and systemic issues to prevent repeat incidents.
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How do you exceed our expectations?

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- The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple;
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- A degree in Information Technology, Computer Science or a related field (or equivalent experience);
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- Proven experience in IT Service Management, ideally within a complex or regulated environment (financial services experience highly regarded);
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- Deep knowledge of ITIL / ITSM frameworks and operational best practice;
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- Strong leadership and stakeholder management capability, with confidence leading through high-pressure situations;
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- Analytical mindset with the ability to spot patterns, trends and improvement opportunities;
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- Excellent communication skills and a collaborative, outcomes-focused approach;
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- You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.
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Employee Experience

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We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.

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Why you’ll love working at Aware Super:

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Have a super impact: You’ll think big and care deeply to help more Australians live their best lives in retirement.
n Be part of something super unique: You’ll work to reshape super and retirement. We’ll invest in your growth and give you the opportunity to work on career-defining projects.
n Work with super humans: You’ll work hard and innovate, but also have some fun along the way.
n Feel super cared for: We’ll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.

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The Aware Super difference

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At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people.

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We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply.

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We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.

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📌 Incident & Problem Manager (Sydney)
🏢 Aware Super
📍 Sydney