Are you passionate about providing exceptional customer service and building meaningful relationships? Do you thrive in a fast-paced environment where quick thinking is essential? If so, we invite you to apply for the position of Loyalty Host at The DOOLEYS Group.
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Key Responsibilities:
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- Provide outstanding customer service and build robust rapport with our members.
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- Understand and anticipate customer needs to ensure consistent satisfaction.
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- Show cultural sensitivity and foster meaningful connections with diverse customers.
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- Work flexible shifts, including afternoons, evenings, weekends, and public holidays.
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Skills And Experiences n
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To be considered for this role, you must possess the following:
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- Extensive customer service experience, preferably within a club, hospitality, gaming or membership environment.
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- Proven experience leading, mentoring and motivating a team.
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- Demonstrated ability to build and maintain strong relationships with members and customers.
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- Exceptional interpersonal and communication skills, with the confidence to proactively engage with members.
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- Experience managing difficult customer situations calmly and professionally.
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- Strong sales,
promotional and member engagement skills.
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- Proficiency in either Mandarin, Cantonese, Vietnamese or Korean (highly desirable).
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- Current RSA and RCG certifications.
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- Flexibility to work a variety of rostered shifts, including evenings, weekends and public holidays.
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What We Offer:
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As a valued employee, you will receive:
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- An attractive salary.
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- On-site parking
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- One-on-one development, support, mentorship, and coaching.
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- Daily meal allowance.
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- 17.5% annual leave loading.
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- Provided uniform.
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- Discounted membership at DOOLEYS Health and Fitness.
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This is an excellent opportunity for an experienced and proactive individual to join a growing organization that is committed to developing its people. If you are ready to take on a rewarding role with The DOOLEYS Group, apply today and become part of our dynamic team. Please include in your application your resume and answer the below 2 questions in your cover letter:
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1. What qualities do you believe are essential for a successful host?
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2. Can you describe an instance where you demonstrated leadership skills and the impact it had on your team or project.
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📌 Loyalty Host (Rookwood)
🏢 DOOLEYSHub
📍 Rookwood
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