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- Curate knowledge of technology lifecycle and processes
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- Understanding IT Services used by Virgin Australia (people, processes and technologies)
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- Functional and technical knowledge of end-user computing services and how these services are consumed
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- Relevant degree, qualification or equivalent experience in service delivery and general technology solutions
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- Demonstrated understanding of end-user computing environments in a large-scale enterprise context
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- Demonstrated robust understanding of quality customer service approach, clear professional communication and effective interpersonal skills
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- Demonstrated ability to prioritise tasks
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- Demonstrated understanding of ITIL practices, incident and request management and experience with applicable software/services
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- Knowledge of information systems and associated delivery methods to enable satisfaction of target service level objectives.
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- Direct experience in ITSM
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- Experience in working in Agile Environment using Jira.
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- Excellent document, presentation creation, and written and verbal communication skills
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- Ability to train a service-oriented team to deliver to business aligned priorities
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- Demonstrated initiative and proactive approach
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- Proven ability to train and drive continual improvement and to support others through technical change
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- Experience working in a large multi business unit organisation
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- Experience training and quality assurance in a 24hr x 7day critical systems and services environment
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- Understanding of applications and infrastructure landscape used by Virgin Australia with specific focus on the delivery of highly effective and responsive support services.
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- Certification in customer service, communication or interpersonal skills
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- Airline industry experience
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- ITIL Intermediate Level Certification
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- Experience in Service Desk Training
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- Experience in Quality Assurance
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- Knowledge of the internal VA business structures
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- Knowledge of mobile device management platforms with all currently utilised vendors (Microsoft Intune)
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- Knowledge of working in an Agile Environment
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Duration: 06 Months and possible extensionn
Eligibility: Australian/NZ Citizens/PR Holders onlyn
Email: n