Job Description

Client

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An education company, a client of ICG, is undertaking a major data remediation initiative to correct and validate student and financial information across multiple systems.

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We are seeking an experienced Communications Specialist to design and manage all student- and stakeholder-facing messaging across channels — including email, SMS, letters, and phone scripts.

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Role

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This role is critical to ensuring that every communication is explicit, accurate, and compliant , providing students with a professional, empathetic experience while ensuring the institution meets data integrity and reporting standards.

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You’ll collaborate closely with the remediation team, compliance, and student services functions to ensure that messages are transparent, timely, and effective in driving the required actions from students or internal teams.

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Key Responsibilities n
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Draft, refine, and oversee all outbound communications across digital and print channels.

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Translate technical or regulatory requirements into plain-language messages for students and internal stakeholders.

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Develop and maintain a library of approved templates and call scripts.

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Ensure all messaging complies with privacy, data protection, and legal standards.

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Coordinate with operations teams to manage communication schedules and callback processes.

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Track and report communication metrics (delivery, response, resolution).

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Assist in the development of training and guidance for staff managing direct student contact.

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Skills & Experience Required

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Proven experience in developing clear and compliant communications within complex organisations (education, financial services,



utilities, or similar).

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Strong written communication and editing skills — able to make complex information simple.

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Experience working with compliance, legal, or risk teams.

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Familiarity with multi-channel communications (email, SMS, letter, call scripts).

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Exceptional attention to detail and understanding of confidentiality requirements.

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Ability to balance tone, professionalism, and empathy in all student or customer communications.

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What You’ll Work On n
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Designing and approving communications to support student data and account corrections.

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Building message templates, FAQs, and escalation scripts.

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Supporting multi-channel outreach campaigns.

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Advising on best-practice tone and sequencing of communications.

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Measuring and improving communication effectiveness.

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Logistics

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Start date & Duration: I mmediate start, 6 months (with potential to extend

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Location: Sydney (or hybrid)

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Rate: D aily net rates $850 – $1,000 per day (ex-GST)

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Application Close date: No later than Friday 10, October 2025, at 5 pm AEST

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- All Accredited Professional must become a Member of ICG if not already the case

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- APT’s (Resume's) must be lodged (by EOD Application Close date above ) We will review all APT's and select the best 3 for the client. The client will then conduct interviews .
- Please note that the net rate quoted is an ICG Affiliate rate available for
ICG Members only.

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- Any previously agreed and documented rates for candidates introduced to ICG via approved 3rd parties will be honoured.

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📌 Consultant Gig #1017-Sydney (or hybrid) Communications Specialist, Student Remediation Program
🏢 Internal Consulting Group
📍 Sydney