Job Description

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- Will consider candidates located in states such as VIC/NSW/TAS/QLD where we have AKG offices located
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Are you looking for a career change? n

This role will see you as part of a team that provides support and assistance to our customers nationally and work in our National Support Hub.

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Do you love customer service but are sick of being on your feet all day / night?

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Showcase yourpassion for customer service and problem resolution by using the experience you have gained in your previous careers.

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You will be supported in your journey as you embark on a new customer service career that sees you contributing to your community and helping to change lives.

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You will be joining a team:

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Which is diverse, supportive and respectful

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Where knowledge, ideas and enthusiasm are well received

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Where yourcolleagues arepassionate about providing exceptional service and delivery to their stakeholders

The opportunity n

Hybrid Model - mix of working in-office and from home (after probation period)

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Demonstrate your solid customer service skills and ability to adapt to change

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Work in a supportive and productive team in a unique customer service role

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Be part of a team taking high volume calls from our sites

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Providingthe correct information, tools andadvice tosupport our customers

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Deal with a range of enquires creating variety in your day

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Learn about employment services and contribute to making a difference in people's lives

About you n

Have strong customer service and communication skills

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Have a genuine interest in people and ability to provide advice and required information

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Skilled to talk to a diverse range of people

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Be an active listener

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Ability to build trust and rapport with our customers

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A team player who has initiative, a “can-do” attitude and strong organisational ability

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Empathetic and resilient

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Be able to maintain composure and focus on achieving results

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Ability to obtain a Blue Card and National Police check

More than just a salary! n

“Purple Perks” Discounts from a large number of well-known retail /travel and adventure companies for Staff

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EAP Program available for yourself and family members

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Opportunity to grow and develop through training and leadership support

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5 weeks annual leave after 3 years' service

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Cash out of purchase annual leave to suit your needs

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Access to long service leave after 5 years' service

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Gender neutral paid parental leave of 12 weeks

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Superannuation contributions paid for women during the first 12 weeks of any unpaid parental leave

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Extensive leave provisions including domestic, community service and study leave

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Education assistance and study leave.

Diversity and Inclusion n

We value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply.

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We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being. Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.

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📌 Job Coach-National Support Hub (Brisbane)
🏢 Springboard
📍 Brisbane