- Attendance Incentive Program: Receive $100 voucher for perfect attendance each month! (conditions apply)
- Referral Bonus: Earn up to $500 for every successful candidate you refer who joins the team and stays with us for 6 months. (conditions apply)
- Employee of the Month Program: Get recognised for your hard work and receive a gift card.
- Exciting opportunities for career growth and professional development.
- A dynamic, supportive work culture where your efforts make a tangible impact.
- Be part of an innovative company shaping the future of transport.

Key duties and responsibilities include but are not limited to:

- Primary inbound call taker for all customers, suppliers and key internal stakeholders.
- Responding to inbound customer service queries via email.
- Liaison with our National operations team, National commercial team and external network of agents to provide speedy resolution to all inbound queries.
- Logging and maintenance of customer service tickets.
- Ensuring that the highest levels of service to our customers are maintained at all times.

Key qualifications and Experience:

- Experience in working within a fast paced, high volume transport environment is a must.
- Excellent communication, interpersonal and problem-solving skills.




- Experience using Transvirtual (desired but not essential).
- Understand conflict resolution and de-escalation techniques.
- Ability to navigate many different software systems simultaneously.
- Proficient in Microsoft Office Suite (especially Excel and Word).
- Strong verbal and written communication skills, with the ability to interact effectively with drivers, team members, and management.
- Ability to identify and resolve discrepancies quickly and efficiently.

All candidates will be subject to a Drug and Alcohol testing.

All candidates will need to supply a current Police Check.

We are an equal chance employer and value diversity in the workplace.

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- How many years’ experience do you have as a Customer Service Representative?
- Do you have a current Police Check (National Police Certificate) for employment?
- Do you have experience working with logistics, freight & delivery services?
- Are you willing to undergo a pre-employment medical check?
- Which of the following Microsoft Office products are you experienced with?

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📌 Customer Service Officer (Altona)
🏢 Xpress Freight Management Group
📍 Altona