Job Description

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XPT Software Australia Pty Ltd | Contract

Business Analyst n

Melbourne, Australia | Posted on 07/25/2025

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- XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
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- XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
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- We have 120+technocrats in Australia working at our clientlocations.
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- XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
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- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
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Job Description Job Role n

Business Analyst (Telecom Domain)

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Sydney & Melbourne

Job Responsibilities n

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- Captures business and user requirements (as stories for agile shops)
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- Ensures requirements are understood, developed, tested, and delivered to specification
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- Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements
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- Represents project stakeholders throughout planning, development, and release processes
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- Works with the platform team to develop release estimates
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- Supports the testing effort
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- Works with stakeholders to drive adoption
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- Define processes across Customer/IT/Employee workflows.
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- Fluent in both written and spoken English
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- Minimum 3 years of experience in process design across ITSM Or Customer Service Management/ Field Service Management/ HR Service Delivery
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- Must have robust ServiceNow technical knowledge
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📌 Business Analyst (Melbourne)
🏢 Xpt Software Australia
📍 Melbourne