Job Description

On Call Rostering Officer (Casual) - Melbourne based Please read the following before applying: n

The position will fulfil a range of ‘On-Call', after hours as defined:

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5am – 9am and 5pm to 11pm Monday to Friday.

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5am – 11pm Saturday, Sunday and Public holidays.

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You will be paid a flat rate of $10 per hour just for being on-call.

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Rates start from $37 p/h for time worked.

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Must be based in Melbourne

About us: n

Independent Living Victoria is a values-driven organisation dedicated to supporting people to live independently in their homes and communities, offering 24-hour care across all of Melbourne for clients with complex care needs including bowel care, catheter care, ventilator management and enteral feeding.

About the role: n

Are you a confident communicator with strong organisational skills and the ability to stay calm under pressure? Independent Living Victoria (ILV) is seeking a compassionate and proactive On Call Rostering Officer to support our rostering operations outside standard business hours.

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This is a casual, work-from-home role that offers flexibility and autonomy. Itmay suit individuals looking for work that fits around other commitments, such as study, caregiving or other part-time work. You’ll be the first point of contact for staff and clients during on-call hours, helping to ensure our clients continue to receive high-quality care—no matter the time of day.

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The position will fulfil a range of ‘On-Call’ hours as defined:

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5am – 9am and 5pm to 11pm Monday to Friday

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5am – 11pm Saturday, Sunday and Public holidays.

Key functions of the role will include: n

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- Provide full on-call coverage during allocated periods.
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- Allocation of shifts to ensure staff skillsets match individual client support needs.
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- Ensure shifts are filled as requested in a timely manner
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- Respond promptly and professionally to phone calls regarding client care and staff rostering
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- Manage last-minute shift cancellations and coordinate replacements efficiently
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- Use initiative to assess and elevate health-related concerns appropriately
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- Maintain clear and accurate records of calls and actions taken
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- Work independently and make sound decisions under time pressure
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- Ensure that any specific requests/procedures are passed on to the support staff, so they understand what is expected from them on each shift booked
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- Manage and resolve any issues that arise for support workers after hours
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About you: nn
- General Administration experience is preferred
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- Previous Support Worker experience is advantageous
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- Proficient in Microsoft Office (Outlook, Word, Excel)
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- Knowledge of the SCHADS Award provisions relating to rostering, shift work, and penalty rates.
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- Confident handling a high volume of phone calls and thinking on your feet
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- Calm and resourceful in urgent or high-pressure situations
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- Robust organisational and time management skills
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- Comfortable working autonomously with minimal supervision
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- Willingness to learn our internal rostering software (training provided)
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- Positive and friendly attitude.
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- Excellent interpersonal skills.
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- Demonstrated ability to maintain confidentiality and appropriately deal with sensitive information.
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- Flexible and adaptable approach to work demands.
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What we offer: nn
- Flexible, casual role that supports work-life balance
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- Remote, work-from-home arrangement
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- Supportive training and onboarding
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- The chance to make a real impact in people’s lives
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Other Requirements: nn
- Must hold Valid Australian work rights.
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- National Police Clearance.
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- First Aid and CPR certificate.
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📌 On Call Rostering Officer (Casual) - Melbourne based (Sydney)
🏢 Independent Living Victoria
📍 Sydney