Job Description

Looking to kickstart or advance your career in SaaS and consulting? With over 20 years of worldwide success and a strong customer base of global brands and Fortune 500 companies, our client is now expanding their APAC operations. n
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nThey're currently looking for a driven graduate or customer service consultant to join their supportive and ambitious team, and step into the booming world of SaaS. This is your opportunity to join a global leader in Contractor Management Software and build a long-term career in software consulting and sales.n
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nAfter a fully paid, world-class training program, you'll join the Sydney team as a Consultant/Associate, delivering exceptional service to clients while developing your technical, business development, and client relationship skills.n
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The Perks:n
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- $90,000 + Super + Bonus
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- 6-8 week paid international training program
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- Defined career growth pathway, from Customer Service to Business Development & Software Sales
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- Hybrid working, WFH Mondays & Fridays
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- Central Sydney CBD office near public transport
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- Lunch provided in-office (Tue-Thu)
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- Ongoing mentoring, networking events, and global team-building activities
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- International travel opportunities
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- Health insurance & wellness programs
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- Parking or public transport reimbursement
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- Start date: 6 January 2027
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Role and Responsibilities:n
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- Proactively service and support contractor and supplier clients
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- Deliver software training via phone, video, and in-person
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- Manage inbound enquiries, troubleshoot issues, and provide solutions
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- Handle account management functions, including invoicing and collections
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- Participate in marketing and sales initiatives
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- Analyse processes and suggest continuous improvement opportunities
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You'll start in a customer service role (approx. 18-24 months) with a clear plan to progress into business development, account management, and software sales.n
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What we're looking for:n
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- Bachelor's degree from an accredited university (or equivalent experience)
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- 0-5 years' experience in customer service, call centre, or sales
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- Strong written and verbal communication and presentation skills
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- Excellent problem-solving and analytical abilities
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- Proficient in MS Office and email applications
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- Energetic, proactive, and eager to build a career in SaaS and Business Development
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If you are excited to work with a cutting-edge company, who will offer not only exceptional training and career progression, but also a fun and friendly work setting, hit "Apply" now. Or for a confidential discussion, contact Sonja at SMAART Recruitment on 1300 762 278.

📌 Graduate Customer Services and Sales Consultant (Sydney)
🏢 Smaart Recruitment
📍 Sydney