Job Description

Our client, Polestar Australia, is continuing to re-model the Australian automotive landscape. This revolutionary luxury automotive brand is seeking a Customer Engagement Advisor to complement their Customer Service team.n
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n Focusing on delivering exceptional customer service across multiple communication channels, including phone, email, live chat, and social media, to customers and internal/external service partners. As a Customer Engagement Advisor, you will be instrumental in creating and preserving a seamless, luxury experience at every customer touchpoint.n
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n This position is intended to transition to permanent full-time employment after an initial six-month period subject to satisfactory performance.n
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The suitable candidate will be responsible for:n

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- Manage inbound and outbound customer interactions across phone, email, chat, and social media, ensuring first-contact resolution and adherence to processes
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- Build and maintain positive, professional relationships with customers while assisting them through the buying process via online portals
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- Respond efficiently to social media interactions in line with company protocols and accurately log all customer interactions in the CRM system, ensuring compliance with internal procedures.
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- Address and escalate complaints as needed,



providing timely feedback to management
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- Stay updated on product knowledge and policies through workshops, training, and briefings
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- Collaborate with internal teams to optimize the overall customer experience
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Qualifications & Experience:n

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- Previous experience in Automotive OEM, luxury automotive retail or sales environment is advantageous
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- Excellent verbal communication and writing skills
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- Experience in handling phone calls, email case management and strong administrative skills
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- Experience with live chat case handling, well developed technical skills, social media proficiency, and intermediate Microsoft Office abilities
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- Understanding and passion for Electric Vehicles (EV) and technology, familiarity with Salesforce CRM and Genesys phone systems are all highly advantageous attributes
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What do we offer?n

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- Competitive remuneration
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- Structured learning & career development opportunities
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- A agile, inclusive and sustainable working environment
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- Health & Well-being initiatives
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To submit your application in strict confidence, click the 'apply' button. If you require further information, please contact Nitin Gundagowni on 0478 307 002.n
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n To view all Bayside Group job opportunities, visit www.baysidegroup.com.aun

📌 Customer Engagement Advisor (Sydney)
🏢 Bayside Group BH
📍 Sydney