Job Description

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Join Our Dynamic Team & Make a Difference!

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Competitive Pay | Growth Opportunities | Vibrant Work Culture

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Are you a people person with a knack for problem-solving? Do you thrive in a fast-paced setting? If yes, then we want YOU to join our team at Ruttley Services!

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About Us

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At Ruttley Services – Plumbing & Electrical, we’ve been transforming homes and businesses across the North Shore, Eastern Suburbs, Northern Beaches, and Sydney Metro for over a decade. Our commitment to exceptional service has earned us over 300 glowing online reviews. We live by our motto: “Reliable, Responsive, Reassuring…That’s Ruttley.”

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Why You’ll Love Working With Us

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- Competitive Remuneration Package: Your hard work deserves a rewarding pay.
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- Career Growth: We invest in your future with continuous learning and development opportunities.
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- Fantastic Team Culture: Join a supportive, energetic team that values your contributions.
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- Fun Work Outings: We believe in work-life balance and having fun along the way!
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Your Role

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As a CSR, you’ll be the heartbeat of our customer experience, ensuring every client feels valued and heard. Your responsibilities include:

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- Customer Service Excellence:
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- Handling inbound calls and scheduling service requests (300 to 500 calls per week)
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- Managing website scheduling requests
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- Conducting customer follow-up calls
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- Engaging in outbound customer service calls during quieter periods
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- Tracking and analyzing advertising sources
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- General administration support
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What We’re Looking For

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- Superb Communication Skills: Articulate in writing and speaking with an impactful presence.
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- Customer Service Pro: Exceptional phone and email etiquette with a knack for making clients feel special.
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- Tech-Savvy: Proficient in Microsoft 365 and quick to learn new systems. Experience with CRM systems is a plus.
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- Creative Thinker: Attention to detail with a flair for innovative solutions.
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- Proactive Attitude: Self-driven, able to work independently and as part of a team.
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The Ideal CSR

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- Curious: Always asking questions and seeking to understand.
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- Personable: Brings energy and personality to every interaction.
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- Clear Communicator: Speaks with confidence and clarity.
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- Patient: Takes time to understand and assist customers thoroughly.
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- Detail-Oriented: Never misses a beat in gathering and processing information.
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- Empathetic: Understands and reassures customers.
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- Attentive Listener: Truly listens and responds to customer needs.
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Perks & Benefits

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- Career Advancement: Clear paths for progression within a growing company.
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- Team Spirit: Be part of a close-knit team that celebrates successes together.
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- Continuous Learning: Access to ongoing training and development programs.
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- Exciting Work Environment: Regular team outings and a vibrant workplace culture.
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Ready to embark on an exciting career journey with us? Click the Apply Now button and let’s get started!

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*No recruitment agencies, please.*

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📌 Customer Service Representative (CSR) - North Shore Chatswood
🏢 Ruttley Services Pty
📍 Chatswood