Job Description

n

Lead a high-performing team. Drive clinical quality. Deliver exceptional client outcomes.

n

Jem Health is seeking an experienced Registered Nurse with occupational health experience to lead our East Coast (SA, VIC, NSW, QLD, TAS, ACT) Results team.

n

This is a unique leadership opportunity for a clinically experienced RN who understands occupational health, quality assurance and medical results management, and is passionate about developing people and delivering outstanding customer service.

n

Reporting to the East Coast Operations Manager, you’ll oversee the end-to-end results management process, ensuring occupational health assessment results are clinically accurate, quality assured and delivered within agreed service levels. You’ll also lead and mentor a dedicated team while driving operational excellence and continuous improvement.

About the Rolen

This is a permanent full-time position, working from the Jem Health Springhill clinic. Opportunity to work from home occasionally after training period.

n

You’ll be responsible for:

n

n
- Leading the Results Management team to achieve quality, accuracy and turnaround time KPIs.
n
- Managing the review, quality assurance and timely delivery of occupational health assessment results.
n
- Coordinating doctor reviews, pathology and radiology follow-up, and quality control processes.
n
- Ensuring compliance with clinical governance, privacy legislation and Jem Health procedures.
n
- Supporting and developing team members through coaching, leading team meetings, mentoring and performance management.
n
- Liaising with Medical Practitioners, Occupational Health Assessors and clients regarding complex clinical matters.
n
- Monitoring operational performance and identifying opportunities to improve efficiency and client satisfaction.
n




- Supporting broader operational initiatives across the East Coast business
n

About Youn

To succeed in this role, you will have:

n

n
- Current AHPRA registration as a Registered Nurse (Essential).
n
- Demonstrated occupational health experience (Essential).
n
- Experience in medical results management, medical administration or occupational health services.
n
- Proven leadership experience with the ability to build, motivate and develop high-performing teams.
n
- Strong organisational skills with the ability to manage competing priorities and meet tight deadlines.
n
- Excellent written and verbal communication skills.
n
- Exceptional attention to detail and commitment to clinical quality.
n
- Experience using Microsoft Office and electronic medical record systems.
n
- A sound understanding of clinical governance, privacy legislation and workplace compliance.
n
- Current Australian driver’s licence.
n
- Full Australian working rights.
n

Why Join Jem Health?n

At Jem Health, our people are at the heart of our success. We are proud of our team-oriented culture and our reputation for delivering outstanding occupational health services to clients across Australia.

n

We offer:

n

n
- Hybrid work arrangements.
n
- A supportive and experienced leadership team.
n
- Opportunities for qualified growth and career progression.
n
- A positive, values-driven workplace culture.
n
- The opportunity to make a genuine impact on clinical quality, operational performance and customer experience.
n
- Competitive salary.
n

Apply Nown

If you’re an experienced Registered Nurse with occupational health experience looking for your next leadership opportunity, we’d love to hear from you.

n

Join Jem Health and help us continue setting the benchmark for quality occupational health services across Australia.

n

📌 Results & Quality Manager - East Coast (Registered Nurse - Occupational Health) (Brisbane)
🏢 Jem Health
📍 Brisbane