Job Description

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We are seeking a Customer Service Coordinator to join our Customer Service Team for a 12 month fixed term contract.
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Responsibilitiesn
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- This position will work across the customer service department on various tasks/duties to achieve greater efficiencies while operating within company guidelines and with a customer focus.
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- Accurately and professionally process customer requests, in an efficient and timely manner within the customer service team.
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- Participate in all areas of Export and Import Cargo bookings, documentation and container release tasks.
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- Ensure compliance with regulatory requirements.
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- Assist in resolving enquiries for both internal and external customers in a timely and qualified manner related to Shipment, documentation, Invoices and claims.
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- Comply and follow Hapag-Lloyd standard operating procedures and local area guideline to perform their task as customer service coordinator.
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Skills and Experience

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- Open-Minded & Positive Attitude
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- Customer Focus with a proactive customer service mentality
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- Problem-solving mindset
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- Effective communication skills and ability to take initiative.
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- Ability to work under pressure
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- Enthusiast team player
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- Proficiency with basic user application systems (e.g. MS Office Suite)
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- Very valuable command of written and spoken English.
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Ideal candidates would also have:

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- Basic work experience in liner shipping or freight forwarding.
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- Knowledge of/proficiency with specific CRMS, and user application systems (e.g. Salesforce, SAP)
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Perks and Benefits include:

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- Fulfilling career with a supportive team
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- Continuous development opportunities
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- Collaborative work environment
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- Hybrid work arrangements after probation completion
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- Monthly events and celebrations.
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📌 Customer Service Coordinator (Sydney)
🏢 Hapag-Lloyd
📍 Sydney