Job Description

Company Description n

Hyde Melbourne Place is not your typical hotel - it’s a lifestyle destination where music, art, culture and hospitality collide. Designed for those who live boldly and seek experiences beyond the ordinary.

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Located in the heart of Melbourne’s CBD, Hyde Melbourne Place offers lifestyle accommodation and memorable moments - from rooftop views, curated events to world-class dining. Whether you're a guest or a team member, Hyde is a place to feel inspired, celebrated, and part of something truly unique.

Job Description n

Hyde Melbourne Place is looking for an experienced and operationally driven Front Office Manager to lead our Front Office team and deliver exceptional guest experiences from arrival to departure.

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You will be responsible for the day-to-day leadership of the Front Office operation, ensuring seamless service delivery, driving guest satisfaction, and fostering a positive team culture. You will be a hands-on leader who thrives in a fast-paced environment and is passionate about creating memorable moments for guests while supporting and developing your team.

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KEY RESPONSIBILITIES

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- Leading, mentoring and developing the Front Office team to deliver exceptional guest experiences;
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- Overseeing all Front Office operations including reception, guest services and night audit;
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- Driving service standards and ensuring guest satisfaction targets are achieved;
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- Managing team rostering, labour costs and productivity;
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- Handling guest feedback and resolving escalated issues professionally and efficiently;
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- Supporting recruitment, onboarding and ongoing training of team members;
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- Ensuring compliance with hotel policies, procedures and brand standards;
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- Collaborating with other departments to ensure a seamless guest journey.
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Qualifications n

ABOUT YOU

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- Previous experience in a Front Office Manager or senior Front Office leadership role within a hotel workplace;
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- Strong operational knowledge of hotel Front Office functions and systems;
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- Great leadership and people management skills;
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- A passion for delivering outstanding guest service;
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- Strong communication, organisational and problem-solving abilities;
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- Experience managing budgets, labour costs and performance metrics;
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- Flexibility to work across a rotating roster, including weekends and public holidays.
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Additional Information n

WHAT WE OFFER

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Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world;

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Access to Accor's ALL Heartists program, offering exclusive discounts, offers, and experiences at Accor hotels and partner locations;

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Benefit from great offers from our numerous cooperation partners;

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A competitive package and plenty of opportunity for development.

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At Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities, and experiences.

📌 Front Office Manager (Melbourne)
🏢 AccorHotel
📍 Melbourne