Job Description

Our client is one of Queensland's most respected residential property developers, renowned for delivering premium, design-led residential developments and creating exceptional places for people to live.

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Their team is passionate about creating outstanding residential communities and delivering a personalised experience for residents, supported by high standards, collaborative teamwork and a genuine commitment to service.

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An exciting opportunity is now available for a Resident Services Manager to join their team, based onsite at one of their prestigious residential developments in East Brisbane.

The Role n

This is an excellent prospect to take ownership of the resident experience within a premium residential building, acting as the central point of contact for residents and ensuring they receive a personalised, professional and concierge-style service.

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Working onsite Monday to Friday, you will build strong relationships with residents, coordinate community initiatives and ensure the building provides an exceptional living environment.

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You will be supported by dedicated administrative and marketing resources, allowing you to focus on resident engagement, service delivery and creating a strong sense of community.

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You will also work closely with an onsite Caretaker to ensure the building's facilities and shared spaces are maintained to a high standard.

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- Acting as the primary point of contact for residents, delivering personalised and professional customer service
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- Building strong relationships with residents and fostering a welcoming community environment
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- Coordinating resident events, community activities and building initiatives
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- Responding to resident enquiries and ensuring matters are followed up promptly and professionally
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- Working collaboratively with the onsite Caretaker to maintain high standards across the building and its facilities
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- Coordinating resident communications and keeping residents informed of relevant building updates and initiatives
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- Identifying opportunities to enhance the resident experience and introduce value-added services
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- Supporting the smooth day-to-day operation of the building
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- Working with internal teams to resolve resident concerns and deliver positive outcomes
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- Collaborating with administrative and marketing support to coordinate communications, events and resident engagement activities
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- Upholding the premium standards and presentation of the development
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About You n

In order to be successful in this role, you will be a highly motivated, client focused individual who is willing to work hard and be part of a supportive and collaborative team. You will also require

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- Strong customer service background ideally in hotels or real estate
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- Drivers licence and reliable vehicle
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- Immaculately presented
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- Strong client service skills and a customer focused mindset
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- Excellent written and verbal communication skills
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- Great time management skills
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📌 Resident Services Manager (Brisbane)
🏢 Ventani Group
📍 Brisbane