Job Description
Senior Retail Manager | Major Iconic Shopping Centre | Melbourne Competitive salary package
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This isn't your average retail management role.
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The owner of one of Melbourne's premier enclosed shopping centres — located right in the inner suburbs — is looking for something specific. Not just an operator. Not just a people person. A commercially sharp, culturally driven leader who can step in as genuine second-in-command and help shape the next chapter of a high-performing retail asset.
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If that sounds like you, read on.
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About the Role
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Reporting directly to the Centre Manager, this is a senior hands-on position within the centre management team. You'll lead a small team — including a Property Administrator and an Assistant Retail Manager — and take genuine ownership across the full retailer lifecycle, from induction and relationship management through to lease compliance, arrears, and financial performance.
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But the brief goes beyond day-to-day operations. The owner is seeking someone who can influence culture, drive accountability, and contribute to the strategic direction of the asset. You'll be a trusted partner to the Centre Manager — someone who elevates the team around them and makes sound commercial decisions when it counts.
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Your core responsibilities will include:
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- Retailer relationship management — conducting inductions, managing lease assignments, leading negotiations, and building cooperative long-term partnerships with tenants and stakeholders
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- Cash flow and arrears management — meeting arrears collection targets, collating sales figures, and driving cash flow performance in line with business objectives
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- Financial reporting and compliance — managing budgets and forecasting activities, completing reporting requirements on time, and ensuring the centre adheres to all relevant policies and standards
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- Customer experience — leading your team to understand and consistently deliver against customer expectations, and continuously reviewing work processes for improvement
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- Team leadership — actively managing the training and development of direct reports, monitoring performance, and supporting the broader centre management team as required
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Who We're Looking For
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This role will suit an experienced retail property professional who is ready to step up — or a strong 2IC already operating at this level who wants to do so within a high-calibre institutional environment.
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The successful candidate will bring:
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- Proven experience in retail property (landlord or tenant side), including lease compliance, retailer engagement, and arrears management
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- A track record of leading teams with a focus on culture, accountability, and high performance
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- Strong commercial acumen — the ability to interpret retailer performance data, identify risks and opportunities, and make decisions that support asset outcomes
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- Sharp analytical capability and attention to detail across financial reporting and administration
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- Excellent communication and negotiation skills, and the credibility to build strong relationships with retailers and stakeholders while holding the line on performance
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- A genuine desire to operate as a strategic contributor, not just an operational executor
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What's On Offer
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- Competitive salary package and bonus, negotiable based on experience
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- Work for one of Australia's most respected institutional property owners — a name that carries real weight on your CV
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- A role in Melbourne's inner — if you live locally, you're already close
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- A genuine leadership position with strategic influence and a clear pathway forward
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- A values-led organisation with a strong culture of accountability, collaboration, and excellence
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Ready to Have a Conversation?
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We're moving quickly on this one. If the brief resonates, I'd encourage you to apply now by sending your resume to
[email protected] or reach out directly on 0419 000 101 for a confidential discussion before you do — I'm happy to talk through the detail.
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This position is being managed exclusively by Capstone Recruitment on behalf of our client.
📌 Senior Retail Manager (Melbourne)
🏢 Capstone Recruitment
📍 Melbourne