Job Description

The Opportunityn
Own the network. Elevate performance. Shape what’s next.n
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- A significant senior leadership role with full ownership, transparent accountability and scope to influence outcomes across a national ‘specialty’ retail network
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- Join a business where customers are highly engaged and deeply connected to the product category
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- Lead the evolution of a service-led retail model, where team capability and customer experience are key differentiators
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- Be empowered to lift capability, improve consistency and embed a high-performance, customer-first culture
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- Build on strong foundations, bringing greater structure, alignment and performance discipline to support the next phase of growth
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Your rolen
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- End-to-end accountability for sales, margin, costs and overall network performance
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- Leadership of 4 Area Managers and capability across the store network
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- Development and execution of a clear retail strategy aligned to business objectives
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- Uplift of in-store execution, service standards and customer experience
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- Embedding teams as trusted advisors delivering tailored, needs-based solutions
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- Optimisation of systems, processes and operating rhythms to improve efficiency and scalability
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- Cross-functional alignment across marketing, product and supply chain
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- Driving performance improvement, store turnaround and network optimisation
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- Building a culture of accountability, ownership and continuous improvement
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Your Leadership & Stylen
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- Leads through a layered leadership structure, empowering Area Managers to deliver results
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- Balances commercial discipline with a genuine commitment to customer experience and service quality
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- Builds teams that are engaged,



knowledgeable and confident in delivering tailored solutions to customers
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- Creates clarity in environments that may lack structure, establishing disciplined yet practical ways of working
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- Drives performance while maintaining a strong focus on people, engagement and retention
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Is This You?n
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- Proven experience operating at Head of Retail, GM Operations, National Operations Manager or equivalent level within a multi-site retail environment
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- Leadership of geographically dispersed store networks through a layer of senior leaders (e.g. Area/State Managers)
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- A background in specialty or service-led retail, where customer engagement, product knowledge and service quality drive performance
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- Demonstrated ownership of a meaningful P&L; — with accountability for sales, margin, cost control and overall network profitability
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- A track record of lifting underperforming stores and scaling high-performing ones through clear operational levers
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- Experience building capability at scale — coaching leaders, developing succession pipelines, and embedding consistent ways of working across a network
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- Strong commercial instinct, with the ability to interpret data, identify opportunities, and translate insight into action at store level
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- Confidence operating in both structured and evolving environments, where you’ve improved systems, processes and operating rhythms
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- Exposure to cross-functional leadership, partnering with marketing, merchandise, supply chain or digital to drive aligned outcomes
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- High emotional intelligence, with the ability to influence senior stakeholders and build credibility quickly across all levels of the business
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If this sounds like you, apply ASAP, or for further queries, please contactn
Gabby Symons – Managing Director, People Equity, [email protected], 0432 261 116

📌 Head of Retail (Melbourne)
🏢 People Equity
📍 Melbourne