Job Description

Join one of Australia's fastest growing distribution businesses across cycling, fitness and outdoor sport.

n

FE Sports is a leading distributor of world class, highly regarded brands across Australia and Recent Zealand. With an extensive dealer network and a high performance culture, we're continuing to grow and are looking for a motivated Customer Support Representative to join our team.

n

This is an chance to work in a modern workplace, alongside people who are passionate about the industries we operate in and committed to delivering an outstanding experience for our customers.

About the Role n

As a key point of contact for our dealer network, you'll play an important role in delivering the customer experience that FE Sports is known for.

n

You will be responsible for:

n

n
- Answering incoming customer calls and enquiries
n
- Processing orders accurately and efficiently
n
- Providing product, pricing and availability information
n
- Supporting our external sales team and dealer network across Australia and New Zealand
n
- Resolving customer enquiries and following issues through to completion
n
- Developing your knowledge across our cycling, fitness and outdoor product range
n

n

This is a full time, onsite position based at our head office in Seventeen Mile Rocks, Brisbane.

About You n





We're looking for someone who doesn't just answer the question in front of them, you look for the opportunity in every customer interaction.

n

You’ll take ownership, follow up and follow through, and genuinely care about delivering a great customer experience.

n

You’ll ideally bring:

n

n
- Experience in customer service, sales support or a similar role
n
- A genuine interest in cycling, fitness, sport or the outdoors
n
- Strong written and verbal communication skills
n
- Excellent computer skills and attention to detail
n
- The ability to learn product information and communicate it clearly
n
- A proactive, positive and solutions-focused approach
n

n

Experience in the cycling industry, bike retail or sporting goods is highly regarded, but we're equally interested in attitude, potential and a genuine willingness to learn.

What We Offer n

n
- Work with leading, world class brands
n
- A modern workplace and high performance culture
n
- Comprehensive training and ongoing support
n
- The opportunity to develop your product and industry expertise
n
- A role with the largest and fastest growing multi brand distribution businesses in our chosen industries
n
- A salary package that reflects the advertised role, and your experience
n

n

This role will close as soon as the right person is found.

#J-18808-Ljbffr

📌 Customer Support Representative - Cycling industry (Brisbane)
🏢 FE Sports
📍 Brisbane