Job Description

Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members! Our Claims Specialists are responsible for having telephone and online based conversations with our members when they need us most.

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We have a full time position available on a Permanent basis and a 12month Contract/Secondment basis.

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We offer attractive working hours which is structured as follows:

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Week 1 – 7.30am – 3.30pm (West Perth Office based)

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Week 2 – 9.00am – 5.00pm (Working from home)

On a daily basis you will be contributing by: n

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- Managing an individual caseload of claims through to finalisation
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- Identify potential recovery action as part of effective claims management
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- Review quotes and authorise repair costs
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- Negotiate on settlements for claims
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- Act as a technical referral point for internal teams
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- Provide empathy, understanding whilst handling complex conversations
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- Consistently provide service that exceeds member’s expectations
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- Identify continuous improvement initiatives
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What are we looking for? nn
- Exceptional customer service skills and a high attention to detail
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- Excellent communication and strong negotiation skills
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- Ability to gather,



collate and present evidence and make informed decisions
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- Ability to clearly communicate complex processes and decisions to our members
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- Results orientated mindset
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- Self-driven and motivated with the ability to work autonomously
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- Experience in claims lodgement and knowledge of end-to-end claims process desirable
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- Previous experience working within the financial services industry desirable
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What we can offer you: nn
- A workplace culture where our people feel valued, respected and empowered
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- Work in adaptable ways that meet work/life commitments and support wellbeing
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- Be part of a purpose led organisation that gives back to the WA community
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- An environment that values ongoing career development
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- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
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- Opportunities for community engagement and corporate volunteering
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Applications close COB Friday 16th October 2026.

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Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.

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📌 Home Claims Specialist (Perth)
🏢 Rac Wa
📍 Perth