Job Description

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? Join Blackwoods as a Customer Care Consultant and become the friendly, solutions-focused voice our customers rely on.

Your Chance n

As a Customer Care Consultant, you’ll be the face of our business, supporting customers across Australia through our call centre. You’ll provide timely, high-quality service and help customers find the right solutions from our extensive product range—while contributing to sales and delivering on our Customer Promise.

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From solving customer queries to identifying future sales opportunities, your work will make a real difference to the customer experience.

What You’ll Be Doing n

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- Manage sales, service and backorder enquiries, aiming for first-call resolution
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- Build strong relationships with customers, Account Managers and internal teams
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- Use questioning techniques and systems (FOCUS) to provide the best product and service solutions
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- Identify future sales or cross-selling opportunities
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- Support team members and contribute to group projects
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- Seek ways to improve processes and create efficiencies
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What You’ll Bring nn
- Previous experience in customer service or a call centre (industrial supply/trade knowledge is an advantage)
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- Strong communication skills and a proactive approach to problem-solving
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- Ability to work well in a team and foster positive relationships
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- Computer literacy (Windows, telephony systems)
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- Strong commercial acumen and ability to analyse and solve customer issues
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- Friendly, customer-focused attitude and commitment to high service standards
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What's In It For You nn
- Permanent role, incentives & Wesfarmers share plans
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- Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
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- Continuous training and career development opportunities
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- Team events, celebrations, award recognition and prizes
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- Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
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- Stay active and healthy with Fitness Passport, giving you and your family access to a large network of fitness facilities at exclusive discounted rates
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- Refer-A-Friend program – earn up to $2,000 for each referral!
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- Generous paid parental leave policy
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- Free onsite parking and more!
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Background Checks n

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

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Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

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📌 Customer Care Consultant - Canning Vale WA (City of Canning)
🏢 Blackwoods
📍 City of Canning