Private Advertiser in Melbourne seeks a Contact Centre Manager to lead day-to-day performance, culture and capability of the Helpdesk Team across voice, email, client portals and after-hours channels in a 24/7 operation. You will own work order management, forecasting and rostering to meet demand and KPIs.
You will build a high-performing team, drive service standards, pursue operational efficiencies and improve Customer Experience, with responsibilities spanning recruitment, coaching, reporting
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📌 Global 24/7 Contact Centre Leader — CX & Ops (Melbourne)
🏢 Recognized
📍 Melbourne
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