Job Description

Good with numbers? Great with people? Help make life easier for TASK families.

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At The After School Klub (TASK), we provide before school, after school and school holiday care for primary school children. Behind every excellent service is a support team helping our educators and families get on with their day.

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We’re looking for a Family Accounts Coordinator who combines accurate account administration with warm, clear and professional customer service.

About the role n

You’ll take ownership of family account administration in a team of 2, ensuring billing is accurate, enquiries are resolved promptly and families understand their accounts.

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Reporting to the Executive Manager People and Operations, your responsibilities will include:

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Managing family billing, Child Care Subsidy (CCS) and Complying Written Agreement (CWA) administration.

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Reviewing and reconciling accounts, investigating discrepancies and processing approved adjustments, credits and refunds.

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Responding to enquiries by phone and email, explaining fees, statements and payment requirements in clear language.

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Following up overdue accounts respectfully and supporting families with approved payment arrangements.

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Working with service teams to resolve booking, attendance and billing discrepancies.

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Providing enrolment and booking support as required.

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Administering TASK Community Fund applications and making assessment recommendations.

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Identifying account risks and recommending improvements to systems and processes.

About you n

You’re organised, comfortable with numbers and careful with detail. You can investigate an account discrepancy, explain the outcome clearly and handle a sensitive payment conversation with patience and professionalism.

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You’ll bring:

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Experience in accounts receivable, customer accounts, billing or similar administration.

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Strong numerical accuracy and the ability to interpret transactions and reconcile accounts.

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Confident, respectful communication across phone and email.

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Sound judgement when handling disputed charges, overdue accounts and families experiencing financial difficulty.

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Confidence using finance, customer information or childcare management systems.

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The ability to manage competing priorities and meet recurring deadlines.

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Experience with childcare billing and CCS administration would be an advantage.

Why TASK? n

This is an opportunity to take ownership of an important function and make a practical difference to families and service teams. You’ll join a business guided by four simple values: Be Kind, Be Present, Be Playful and Be Our Best.

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TASK is committed to the safety and wellbeing of children and young people. All employees, including our support team, share responsibility for maintaining a child safe environment. Appointment is subject to a Working with Children Check and compliance with TASK’s Child Safeguarding Policy and Code of Conduct.

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📌 Family Accounts Coordinator (Sydney)
🏢 The After School Klub
📍 Sydney