The ServiceNow Engineer / Administrator will be responsible for the day -to -day administration, configuration, and support of the ServiceNow platform. The role includes supporting implementations, deployments, upgrades, and ensuring the platform operates securely and reliably in a Government environment.
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n Key Responsibilities
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n Administer and support the ServiceNow platform
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n Configure ITSM modules (Incident, Change, Problem, Request)
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n Manage users, roles, groups, and access controls
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n Support ServiceNow implementations, deployments, and upgrades
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n Perform platform configuration including workflows, forms, and UI policies
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n Monitor system performance and resolve platform issues
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n Support testing, deployment, and post -go -live activities
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n Maintain technical and operational documentation
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n Ensure platform compliance with Government security and governance standards
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n Required Skills & Experience
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n 3+ years’ experience as a ServiceNow Engineer or Administrator
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n Solid hands -on experience with ServiceNow administration and configuration
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n Good understanding of ITSM and ITIL processes
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n Experience supporting ServiceNow deployments and upgrades
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n Ability to troubleshoot and resolve platform issues
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n Strong communication and documentation skills
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n Desirable Skills
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n ServiceNow certification (CSA or equivalent)
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n Experience working in Government or regulated environments
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n Exposure to integrations and reporting
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