Job Description

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JOB TITLE

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Multifaceted Customer Service Technician

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JOB SUMMARY

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We are seeking a versatile and customer-oriented individual to join our team as a Multifaceted Customer Service Technician. This role combines hands-on maintenance and labour tasks with frontline customer service responsibilities. The ideal candidate will be adaptable, detail-oriented, and capable of working efficiently in a dynamic environment. As a Customer Service Technician, you will play a crucial role in ensuring the satisfaction of our customers by providing prompt and reliable service.

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RESPONSIBILITIES

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• Perform cleaning duties to maintain a tidy and sanitary work environment.

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• Conduct regular maintenance inspections on equipment, ensuring optimal functionality and safety standards.

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• Handle refuelling of equipment and vehicles as needed.

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• Undertake deliveries as requested.

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• Maintain cleanliness and functionality of portable toilets.

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• Troubleshoot and perform minor repairs on small engines, diggers, EWPS (Elevated Work Platforms), and other equipment.

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• Assist with the setup and pack down of temporary fencing as required.

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• Provide exceptional customer service.

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• Maintain accurate records of maintenance activities and customer interactions using computerised systems.

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• Handle incoming calls and inquiries, directing them to the appropriate personnel or providing assistance as needed.

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• Demonstrate flexibility and willingness to learn current skills as required.

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• Work effectively under pressure, managing time and tasks efficiently to meet deadlines.

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REQUIREMENTS

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• High School, Trade or Diploma

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• Valid Driver’s license

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• PREFERRED – Forklift license, HRW, Yellow Card, MR-HR Truck License.

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• Basic mechanical aptitude & previous mechanical experience.

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• Demonstrated knowledge of basic hand tools for repairs/maintenance

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• Strong customer service skills with a friendly and professional demeanour.

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• Ability to safely lift & perform physically demanding tasks.

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• Excellent communication skills both written and verbal.

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• Follow directions/instructions from peers & management.

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• Ability to work independently and as a part of a team in a fast-paced environment.

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BENEFITS

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• Competitive above award wages offered based on qualifications and prior experience.

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• Opportunities for upskilling, professional development, and career growth within the business.

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• 38 Hour Week (Hour Lunch), Superannuation, RDO’s, Overtime Penalties, Annual Leave, Sick Leave.

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📌 Customer Service Technician (Chillingollah)
🏢 Cosynook Holdings Pty ATF The King Family Property Trust
📍 Chillingollah