Job Description

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Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

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About Us

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Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.

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Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

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From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!

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About Journey Beyond

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Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

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Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo,



New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

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About the Role

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We are seeking a hospitality and housekeeping professional to join our team as a Reefsleep Lead Host on a permanent full-time basis. This is a unique opportunity to lead a dedicated team in enhancing guest interactions and delivering exceptional service to guests at Reefworld on the Great Barrier Reef.

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Key Responsibilities:

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- Lead the Reefworld guest experience and foster a strong hospitality culture.
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- Deliver exceptional guest service standards across all overnight experiences.
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- Supervise Hosts and coordinate daily guest operations.
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- Manage premium food and beverage service delivery at all guest touchpoints.
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- Maintain accommodation presentation and uphold housekeeping standards.
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- Coordinate stock control, inventory management, and operational readiness.
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- Drive guest feedback collection and contribute to Net Promoter Score (NPS) outcomes.
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- Create a positive, engaging, and welcoming atmosphere for guests.
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- Support marine safety and emergency response procedures.
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- Inspire a high-performing team through effective coaching, mentoring, and leadership.
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About You

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We are looking for a dedicated and passionate hospitality qualified who thrives in a dynamic environment and is eager to lead a team. As the Reefsleep Lead Host, you possess exceptional communication skills and a strong commitment to service excellence. You will ensure that each guest experience is memorable and personalised. You have a proven track record in hospitality and housekeeping,



with the ability to inspire and motivate a team to achieve the highest standards of guest service.

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To be successful in this role, you will have:

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- Strong leadership skills with experience in supervising and mentoring teams.
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- Excellent interpersonal and communication skills to foster positive guest interactions.
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- A passion for delivering exceptional customer service and creating memorable experiences.
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- Attention to detail and a commitment to maintaining high standards of accommodation presentation and housekeeping.
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- Strong organisational skills to manage daily operations and adhere to schedules and procedures.
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- Ability to adapt in a fast-paced environment while maintaining composure and professionalism.
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- A proactive approach to gathering and acting on guest feedback to enhance service standards.
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Requirements n
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- Certificate or Diploma in Hospitality, Tourism or Leadership (preferred)
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- Responsible Service of Alcohol (RSA)
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- HLTAID011 Provide First Aid
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- HLTAID015 Provide CPR & Oxygen Resuscitation
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- SITSS00016 Food Safety Supervisor
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- Elements of Shipboard Safety
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- Working with Children Check (Blue Card)
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- National police clearance
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Benefits n
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- Generous discounts on Journey Beyond travel and experiences
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- An attractive salary and positive work environment
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- Study Assistance Policy
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- A career with opportunities for progression, transfers, and secondments
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- Employee Referral Policy
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- Parental Leave program
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- Purchased Leave policy
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- Private Health discounts
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- Employee Assistance Program
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- Discounts on Journey Beyond merchandise
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- Discounts at the Cruise Café & Bar
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- Discounts at the bar on board vessels
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- Free public transport
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- Salary sacrifice remote area benefits
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Applications will be reviewed and progressed as they are received, so don't wait, apply now!

📌 Reefsleep Lead Host | Cruise Whitsundays (Airlie Beach)
🏢 Journey Beyond
📍 Airlie Beach