Are you a collaborative and dependable change or training professional looking to make a meaningful impact? In this dynamic role, you will drive ICT capability uplift and adoption by leading the development and delivery of training, communication, and engagement activities. You will play a critical part in a newly established directorate, translating complex digital changes into practical, user-focused artefacts to help the organisation make smarter, data-driven decisions that improve frontline outcomes.

ICT Capability and Adoption Lead

What You Will Do:

- Deliver effective change management, communication approaches, and adoption strategies, ensuring ICT initiatives are supported by clear messaging and aligned with business needs.

- Design, develop, and deliver high-quality training materials, including user guides, process maps, training videos, and communication packs to enable staff capability uplift.

- Manage communication sites, such as the intranet and collaboration platforms, and lead adoption campaigns in partnership with internal communications teams to drive behavioural change.

- Evaluate adoption activities using data and feedback to design effective training programs and refine campaigns for an improved user experience.

- Ensure strong stakeholder engagement across diverse business areas, coordinating workshops, briefings, and training sessions to support readiness and embed sustainable change.





What You Need to Apply for This Role:

- Substantial experience (5+ years) in similar Change Analyst and Training roles, featuring strong problem-solving and critical-thinking capability to navigate ambiguity.

- Demonstrated experience managing large transformational programs of work with significant impacts across people, processes, and technology.

- Exceptional written and verbal communication skills, with a proven ability to translate complex technical changes into clear, accessible content and high-quality documentation.

- Proven success in developing and maintaining strong relationships to engage and influence senior stakeholders, vendors, and cross-functional teams.

- Experience working within rapid-paced digital transformation, ICT, or organisational change environments, ideally supported by a Prosci certification.

You must be a Brisbane based candidate with unlimited working rights to be considered.

Randstad contractor benefits:

- Access to a Udemy license for ongoing learning and continuous professional development

- Access to exclusive discounts across various platforms

- Discounts on private health funds

- 3 payruns a week

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 ICT Capability and Adoption Lead (Brisbane City)
🏢 Randstad
📍 Brisbane City