Peoplebank in Melbourne is seeking an experienced Workforce Management Analyst to support our WFM function, specialising in forecasting, scheduling and real-time performance using Verint. The role focuses on delivering accurate short-term and 12-week forecasts and maintaining fair, compliant rosters in line with EBA rules.
You will monitor SL, AHT and adherence, drive intraday adjustments, and support capacity planning while ensuring continuity through seamless handover and ongoing improvements