Job Description

Lead, coach and inspire a passionate team in MEGT’s Apprenticeship Connect Provider (ACP) Division — Australia’s largest single provider.

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Based in Southport and reporting to the Manager – Assessment Services, you’ll lead a team of Assessment Services Consultants, driving performance, consistency and exceptional customer service for apprentices and employers.

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You’ll also oversee reporting and documentation requirements and build strong relationships with internal and external stakeholders to support quality assessment services.

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Guided by MEGT’s Purpose and Values, this is an chance to make a meaningful impact by supporting businesses, communities and apprentices to create employment solutions that change lives for the better.

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Please note: This position is a fixed-term parental leave contract until October 2027.

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Key Responsibilities n
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This role is deal for someone who is ready to take the next step and bring their savvy leadership skills, a passion for customer service and the ability to drive efficiency and performance through trailblazing team management including

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- Outstanding leadership and people management skills, with a desire to engage and empower others
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- Experience in establishing an understanding of team member workloads, with the ability to reallocate, delegate and / or prioritise accordingly to meet divisional and organisational objectives and deadlines
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- Proven experience in identifying skills & knowledge gaps of team members, and actively supporting and empowering team members to increase capabilities by providing resources and training when required
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- Strong understanding of the Australian Apprenticeship Support Services Program and Vocational Education and Training (VET) sector including current trends and change factors impacting the apprenticeship sector will be highly regarded
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About You n
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You will be an enthusiastic,



self‑motivated professional who enjoys working independently and building trusted relationship within the community. You will bring:

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- Experience in account management, business development, or similar
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- Strong customer service, communication, and administration skills
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- A professional, customer‑focused approach with strong organisation skills
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- A results‑oriented mindset balanced with integrity and empathy
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- Knowledge of the VET sector or Australian Apprenticeships (highly regarded)
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- A current driver’s licence and ability to travel
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Find your ME at MEGT n
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At MEGT, we are a proud Australian not‑for‑profit that’s helped over one million people kickstart amazing careers since 1982!

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Benefits n
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We’re proud to be certified Great Place to Work several years in a row and Great Place to Work for Women 2025 – and we live it every day. We support work‑life balance and offer excellent benefits to help you thrive:

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- Hybrid & flexible working options
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- Fully maintained company car
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- 14 weeks paid parental leave after 6 months
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- $500 My Benefits voucher referral bonus
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- 3 paid Christmas close‑down days
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- Buy or cash out extra annual leave + 17.5% leave loading
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- Pro‑rata long service leave after 7 years
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- Salary packaging available (non‑PBI)
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- Professional development & study support
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- Travel, retail, entertainment and health insurance discounts
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- Employee Assistance Program (includes Nurse on Call)
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The MEGT Commitment n
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At MEGT, people are at the heart of everything we do. Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.

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We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.

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📌 Customer Services Manager - Assessment Services (City of Gold Coast)
🏢 MEGT (Australia
📍 City of Gold Coast