Job Description

About the Hotel Federal

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A landmark since the early 1900s, Hotel Federal, fondly known as 'The Middle Pub' by locals, is a true gem on the northwest coast. Featuring a gaming lounge with 30 state-of-the-art gaming machines, local entertainment, and a burger bar, it truly stands out as a premier destination for locals, tourists, and passersby.

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What you can expect in a day in this role:

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In this role, you will be responsible for attending to enquiries from our gaming patrons, preparing food and beverages, and providing exceptional customer service.

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Some of your day-to-day duties will include:

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- Manage and maintain gaming operations and functions
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- Assist patrons with food and beverage orders and general queries
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- Oversee and operate TAB services
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- Maintain cleanliness and uphold hygiene standards across all areas
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- Support food and beverage service in the Bistro and Burger Bar
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- Respond to general enquiries and handle customer complaints professionally
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What you will bring to the role:

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Along with excellent customer service and the ability to take initiative, you will have:

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- Demonstrated cash handling proficiency
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- Knowledge of all gaming machine regulations, compliance, operations, and procedures
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- An understanding of food & beverage products and services
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- A professional & mature “can-do” attitude with the ability to work autonomously
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- Current Responsible Service of Alcohol Certificate (RSA) and Responsible Service of Gaming Certificate (RSG), or the ability to obtain these certificates
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- Ability to work a variety of night and weekend shifts, which may include public holidays.
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A successful candidate in this role may be subject to pre-employment and ongoing screening checks.

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What you can expect from us

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Along with this fantastic role and Federal Hospitality discounts across our hospitality and tourism properties, you will also receive:

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- Access to hundreds of discounts across many brands, helping you save on everyday expenses, including phone bills, fuel and groceries, fashion, restaurants, and entertainment
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- Supportive work workplace with learning and development opportunities
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- Staff Uniform supplied
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- Free Parking (where available)
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📌 Bar and Gaming Attendants (Wynyard)
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📍 Wynyard