Job Description

About the Role n
n We are seeking an experienced and motivated Practice Manager to oversee the daily operations of a well-established medical centre in Gymea. Reporting to the Director of Operations, you will play a key leadership role in managing the administrative and operational functions of the practice while supporting our team of healthcare professionals to deliver exceptional patient care.n
n This role requires a balance of operational efficiency, people leadership, financial management, and patient-focused service delivery. You’ll be part of a collaborative and qualified environment that values initiative, continuous improvement, and compassionate care.n
Key Responsibilities n
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- Practice Operations & Planning

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- Oversee the smooth day-to-day running of the medical practice.

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- Develop and implement business goals and strategies in consultation with management.

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- Prepare budgets, monitor performance, and report on key outcomes.

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- Identify areas for operational improvement and implement solutions.

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Human Resources & Team Leadership n
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- Recruit, train, and supervise administrative staff to ensure high performance and professional growth.

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- Provide leadership and direction to foster teamwork, accountability, and positive workplace culture.

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- Manage payroll, rosters, and staff performance reviews.

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- Resolve workplace issues with fairness and professionalism.

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Financial & Business Management n
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- Maintain accurate financial records, including debtors, creditors, and general ledger.

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- Ensure compliance with all financial, taxation, and reporting requirements.





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- Work with the finance team to prepare financial statements and manage budgets.

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- Contribute to business development and patient growth initiatives.

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Compliance & Quality Systems n
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- Ensure the practice operates in full compliance with relevant legislation and standards (including privacy, employment law, infection control, and workplace safety).

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- Maintain accreditation standards and update quality systems as required.

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- Oversee Cold Chain Management and Infection Control protocols.

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- Liaise with internal and external stakeholders to ensure best practice standards are maintained.

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Technology & Equipment n
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- Coordinate maintenance and upgrades of IT systems and clinical equipment.

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- Liaise with suppliers and IT support providers to resolve issues promptly.

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Patient Service & Communication n
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- Promote a patient-centred culture and ensure a high standard of customer service.

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- Handle patient feedback and complaints with professionalism and empathy.

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- Represent the practice positively with patients, staff, and the local community.

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Requirements n
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- Proven management and leadership experience in a healthcare or medical practice setting (minimum 1–2 years).

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- Strong business acumen and understanding of healthcare operations.

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- Excellent interpersonal, communication, and problem-solving skills.

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- Demonstrated ability to work autonomously and collaboratively.

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- High attention to detail and commitment to continuous improvement.

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- Sound computer literacy, including Microsoft Office (Word, Excel) and medical software systems.

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- Understanding of privacy, infection control, and accreditation processes.

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Desirable Qualifications: n
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- Formal training or certification in Practice Management, Business Administration, or Health Administration.

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- Membership with the Australian Association of Practice Management (AAPM).

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- CPR/Triage or infection control training.

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- Experience with Medicare, health funds, and clinical software systems.

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Benefits n
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- Competitive salary plus performance-based incentives.

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- Supportive operational and clinical team environment.

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- Professional development and training opportunities.

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- Long-term career growth within a stable and respected healthcare organisation.

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- Recognition and reward for outstanding performance.

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Hours of Work n
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- Full-time permanent position (average 77.5 hours per fortnight).

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- Some flexibility may be required to meet operational needs.

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- Breaks: 30-minute lunch and two 10-minute breaks per day, taken in rotation to ensure continuity of patient care.

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📌 Practice Manager (Sydney)
🏢 Hiring4Health
📍 Sydney