Job Description

About FinXL IT Professional Services n

FinXL IT Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.

About the Role n

FinXL are seeking multiple Senior Contact Centre Engineers with robust NICE CXone expertise to join our team wthin a major enterprise migration program . In this role, you will play a key technical role in transitioning a large-scale client from a legacy Webex Contact Centre environment over to NICE CXone .
n As a Senior Contact Centre Engineer, you will be responsible for end-to-end technical delivery-working closely with Solution Architects, Project Managers, Support Teams, and third-party vendors. You will manage both pre- and post-deployment activities and may act as the Technical Lead across various deployment streams.

Key Responsibilities n

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- Migration & Engineering: Lead technical design, configuration, and implementation activities to migrate contact centre operations from Webex to NICE CXone .

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- Technical Leadership: Serve as a Technical Lead when required, guiding junior engineers, cross-functional teams, and third-party vendor resources.

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- Solution Architecture & Requirements: Gather business requirements, produce detailed technical documentation, and design end-to-end call flows.

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- Integrations & Testing: Develop and manage Web Services and API integrations. Build, execute, and document comprehensive test plans and test cases.

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- Stakeholder Collaboration:



Partner closely with Pre-sales, Solution Architects, PMO Project Managers, and Support Teams to ensure seamless solution delivery.

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Key Requirements & Skills n
nEssential Criterian
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- Contact Centre Experience: Strong hands-on technical solution delivery experience within modern Contact Centre environments.

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- NICE CXone Expertise: Proven experience configuring, deploying, and migrating contact centre solutions using the NICE CXone suite.

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- Migration Exposure: Hands-on experience working with legacy migrations (exposure to Webex Contact Centre is highly advantageous).

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- Call Flow & API Development: Strong track record in call flow design, documentation, and Web Services / API development .

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- Testing & Quality Assurance: Demonstrated ability to develop test cases, execute test plans, and document migration results.

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- Domain Knowledge: Deep understanding of Contact Centre domain operations, including Workforce Management (WFM) and Reporting functions.

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nSoft Skills & Operational Attributesn
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- Strong written, verbal, presentation, and technical writing skills.

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- Ability to work autonomously as part of a geographically distributed team.

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- Strong problem-solving capabilities with a flexible, adaptable approach.

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What's On Offer? nn
- Initial 12 months' contract, with a view to extend
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- Located in north-west of Sydney
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- Hybrid working arrangement (2-3 days in the office)
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- Lead a critical enterprise migration for a major national organisation.
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- Work alongside leading Solution Architects, PMO leaders, and enterprise technology partners.
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📌 Contact Centre Engineer (NICE CXone) *Multiple Positions* (Sydney)
🏢 FinXL Professional Services Pty
📍 Sydney