Job Description

Join the Koko Team - Assistant Store Manager QVB n

Are you ready to immerse yourself in the delicious world of chocolate?

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At Koko Black Group, we don't just craft chocolate, we create unexpected, signature experiences that delight the senses and spark real human connection.

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We're looking for an Assistant Store Manager to join our team at the iconic QVB in the heart of Sydney CBD.

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Our Philosophy

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Koko Black's journey is one of unwavering passion. We're proudly Australian, fuelled by our deep love for chocolate and the magic it brings to moments shared.

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Our philosophy is simple: Natural is extraordinary. Our handcrafted creations showcase this through the finest natural ingredients and the talent of our dedicated chocolatiers.

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We're here to innovate, surprise, excite and delight. That's how we create raving fans. That's how we create Koko Moments.

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Your Role: Assistant Store Manager

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This isn't just a job - it's an opportunity for someone who loves to lead with heart, uplift their team and bring joy to every customer who walks through the door.

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Working alongside the Store Manager, you'll play an important role in leading the QVB team and delivering an exceptional experience in one of Sydney's most iconic retail destinations.

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In this role, you will:

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- Lead by example - energise your team with your passion and purpose
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- Coach & develop - spot potential, nurture growth and inspire excellence
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- Drive smooth operations - keep the store humming, the shelves full and the team focused on delivering results
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- Own the numbers - support strong commercial performance, optimise stock and reduce waste
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- Create unforgettable experiences - go beyond service to create genuine, memorable Koko Moments
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- Maintain exceptional standards - ensure our store presentation and customer experience reflect the premium Koko Black brand
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About You

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You'll bring:

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- Previous retail leadership experience , ideally within a premium or high-volume retail setting
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- A passion for coaching, developing and bringing out the best in your team
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- A customer-first mindset and a love for creating memorable experiences
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- Strong commercial awareness and the drive to achieve results
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- A proactive, hands-on approach and the ability to thrive in a busy environment
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- Confidence working collaboratively with your Store Manager and wider leadership team
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- Bilingual language skills, particularly Mandarin, would be highly regarded and an advantage in connecting with our diverse customer base
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- And of course a love of chocolate!
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Why You'll Love Being Part of Koko Black Group

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- 40% team member discount across our delicious range
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- Career growth & development - we'll invest in your future with in-store and online learning
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- Supportive team culture - values-led, collaborative and focused on your growth
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- An iconic location - work in the beautiful Queen Victoria Building in the heart of Sydney
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- Real career opportunities - grow your leadership career as Koko Black Group continues to expand
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Apply Now

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If you're ready to take the next step in your retail leadership career, create memorable Koko Moments and you're comfortable working a flexible roster including evenings, weekends and peak trading periods, we'd love to hear from you!

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Click "Apply Now" and share your CV. Your Koko journey at QVB starts here.

📌 Assistant Store Manager - QVB (Sydney)
🏢 Koko Black
📍 Sydney