This is an exciting opportunity to be part of the amazing team at our brand-new hospital in Moorabbin! We are seeking an enthusiastic and friendly Casual Client Services Representative to join a rapid-paced environment and be a welcoming face to our clients and their pets!
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The successful candidate will be critical in ensuring our clients receive outstanding customer service. You will be dedicated, conscientious, with a genuine love for animals and effective in your written and verbal communication with clients and other hospital staff.
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As a part of the Client Services team, your duties will include:
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- Handling a high volume of inbound calls and email enquiries
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- Managing all client inquiries and concerns with professionalism and empathy
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- Welcoming clients and their pets to the hospital
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- Booking and managing appointments
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- Invoicing and taking payments – including cash and EFTPOS
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- Processing payments on Vetpay, Zippay and Afterpay
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- Coordinating with other hospital departments to ensure seamless client experiences
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- Data entry and requesting documents from referring vets and clients
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- Liaising with referring vets
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- Ad-hoc administrative duties
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About You:
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- Proven experience in a client services role, preferably in a healthcare or veterinary setting
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- Excellent communication and interpersonal skills
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- Adaptable and takes initiative, this role requires you to be able to multitask and have a proactive attitude
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- Attention to detail
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- Strong conflict resolution skills
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- A calm and empathetic approach to your work
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- A passion for delivering outstanding client service
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What we want to offer you:
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- A crucial role within a leading veterinary hospital focusing on client service excellence
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- Brand new hospital build and a workplace that is focused on employee wellbeing and professional satisfaction
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- Employee benefits including discounts on veterinary services, discounts at retail stores and more!
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- The chance to make a meaningful impact on client satisfaction and team engagement
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- Variety of shifts available including days, evenings, weekends, and public holidays.
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