Are you an excellent communicator with a passion for customer service? Are you organised, proactive and confident working independently? If so, we'd love to hear from you!
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Whitsunday Ocean Services has an exciting prospect for a Service Administrator to join our friendly team on a permanent, full time basis.
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As our Service Administrator, you'll play an important role in the day-to-day operations of our busy marine and aviation safety service centre. From assisting customers and coordinating service jobs to managing purchasing and maintaining accurate records, this is a varied position where no two days are quite the same.
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We're looking for someone who takes initiative, has excellent attention to detail and enjoys being part of a small, hardworking team.
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Please note: This is a permanent position and is not suitable for applicants seeking short-term employment to complete the 88-day specified work requirement for a Working Holiday visa.
Key Responsibilities n
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Respond to customer enquiries via phone, email and in person, providing friendly and professional customer service
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Record and process customer orders,
service bookings and job documentation
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Prepare quotations, invoices and other customer correspondence
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Coordinate service jobs and liaise with technicians to ensure work is completed efficiently
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Prepare and issue service certificates, ensuring customer records and databases are maintained accurately
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Manage purchasing requirements, including ordering stock, parts and supplies from local and international suppliers
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Liaise with suppliers regarding pricing, availability and deliveries
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Monitor stock levels and assist with stock control and stocktakes
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Maintain accurate customer information and service records to assist with future servicing requirements
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Assist with general administration and other day-to-day business operations
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What We Offer nn
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Permanent, full-time employment
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Monday to Friday working hours
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A friendly and supportive small-team environment
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A varied and interesting role within the marine industry
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On-the-job training and opportunities to develop new skills