Full-Time OPTICAL DISPENSER – MOSCOT Melbourne

3-month fixed-term contract with potential for ongoing permanent Full-Time or Part-Time employment.

MOSCOT is a New York City institution with over 111 years of optical heritage. Known globally for its iconic eyewear and unmistakable downtown aesthetic, MOSCOT blends timeless design with genuine optical expertise. While recognised today as a leading fashion eyewear brand, MOSCOT remains, at heart, a neighbourhood optical shop built on craftsmanship, service, and human connection.

We are seeking an experienced Optical Dispenser to join our MOSCOT Melbourne team. The ideal candidate brings strong optical knowledge, confidence in premium customer service, and a genuine passion for eyewear, styling, and creating memorable customer experiences.

RESPONSIBILITIES

Customer Experience

Deliver an exceptional and personalised MOSCOT Shop experience

Confidently communicate the MOSCOT brand story, heritage, and product offering

Assist customers with frame styling, lens selection, and prescription eyewear solutions

Fit, adjust, repair, and dispense eyewear to ensure comfort, function, and accuracy

Provide knowledgeable guidance on lenses, coatings, materials, and product care

Maintain accurate customer records and order entry

Provide thoughtful follow-up and aftercare support

Optical & Product Knowledge

Act as a key resource for lens and product expertise

Understand lens limitations, compatibility, and suitable dispensing solutions

Partner closely with Lab Operations to ensure timely and accurate order fulfilment





Maintain strong knowledge of current eyewear trends and premium optical products

Operations & Inventory

Assist with stock receipts, transfers, replenishment, and cycle counts

Support inventory accuracy and reconciliation processes

Coordinate with lab and shop teams on priority and VIP orders

Maintain the presentation, cleanliness, and organisation of the shop

Communication & Teamwork

Communicate clearly and professionally with customers and team members

Answer and direct phone and customer enquiries

Collaborate closely with the wider MOSCOT team to support daily operations and shop goals

Assist with customer enquiries, phone calls, and virtual consultations as required

QUALIFICATIONS & REQUIREMENTS

Certificate IV in Optical Dispensing preferred, though not essential with strong industry experience

2 years + experience in optical dispensing

Strong understanding of eyewear products, lenses, and optical dispensing

Excellent communication and interpersonal skills

High attention to detail and strong organisational skills

Confident using POS and retail systems (Experience with Optomate is a plus)

Positive, team-oriented approach

Weekend and holiday availability required

Applicants must hold full Australian working rights and currently reside in Australia

WHY MOSCOT

- Competitive salary package (Salary based on experience and seniority)
- A supportive and design-driven work environment
- Ongoing training and development opportunities
- The prospect to work with an iconic global eyewear brand with over a century of heritage

*Please note - Previous applicants need not reapply.

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📌 OPTICAL DISPENSER – MOSCOT Melbourne
🏢 MOSCOT
📍 Melbourne