Job Description

Own a portfolio of Wolf IQ customer relationships from website builds through long-term care, ensuring customers are happy, successful, supported, and growing.

Key Details n

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- Location: Sydney-based with remote team
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- Type: Full-time
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- Reports to: Head of Customer Success
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- Salary: $70K + super + commission
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The role n

You are the face of our customers from the first website brief through to long-term growth.

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Our customers are small and mid-sized businesses. They want a real person they trust, who knows their business and makes things happen. That's you.

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Your time splits roughly in two:

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- 50% website delivery lead. Guide customers through new website builds. Set expectations, run the timeline, keep customers informed and confident, and hand over a site they love.
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- 50% SEO and growth customer lead. Own the relationship for customers on our SEO, Google Ads and Growth Plans. Run reporting calls, explain results, answer questions, and spot the next opportunity.
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You don't need to write code or run campaigns yourself.

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You do need to make sure the right team members are on it, the customer feels looked after, and the work lands.

Why Join Wolf IQ? n

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- We’re profitable and growing fast with recurring revenue, robust retention and happy customers
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- You’ll grow quickly as we invest in training, automation and AI so you can do more, faster
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- You’ll have real impact from day 1 and shape how our customers experience Wolf IQ every day
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- Be part of a growing team of 20+ passionate and committed team members
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What you'll do nn




- Own an assigned portfolio of customer accounts as their main contact at Wolf IQ
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- Lead customers through website builds, from kickoff to launch and handover
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- Coordinate our design, development, SEO and support teams to deliver on time
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- Run regular customer check-ins, reporting calls and in-person meetings
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- Catch risks early and manage escalations calmly
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- Recommend services that genuinely help customers grow, such as SEO, Google Ads, landing pages, rebuilds and Care Plan upgrades
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- Keep HubSpot and ClickUp up to date so every account has clear notes and next steps
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What success looks like nn
- First touch interactions after we sign a customer are world class
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- Website builds launch on time with happy customers
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- Your portfolio keeps its customers and grows its revenue (net revenue retention above 100%)
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- Customers rarely feel the need to escalate past you
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About you nn
- 3+ years in account management or project management at a digital agency, web studio or similar
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- You've managed multiple website builds at once and know the web development lifecycle
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- Working knowledge of SEO and Google Ads, enough to explain results and recommend next steps
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- Warm, organised and calm under pressure. Customers like you and trust you
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- Commercially minded. You can connect the work to business results
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- Experience with Claude, HubSpot, ClickUp, Slack and AI tools is a strong plus
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What we offer nn
- Competitive salary plus commission on the growth of your portfolio
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- Flexible, remote-friendly work
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- Clear career path as the group grows
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- A team that backs you, with dedicated design, development and support
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#J-18808-Ljbffr

📌 Account Manager (Websites and SEO) (Sydney)
🏢 Wolf IQ
📍 Sydney