Job Description

Concierge Job Description Summary n

We're looking for a customer-focused and professional Concierge to join our Integrated Facilities Management (IFM) team supporting Santos. If you're passionate about delivering outstanding workplace experiences and enjoy being the face of a corporate environment, we'd love to hear from you.

Job Description The Opportunity n

As the Concierge, you will be the first point of contact for employees, visitors, contractors and guests. Combining concierge, reception, workplace support and security responsibilities, you'll play a key role in creating a professional, welcoming and secure environment while supporting the day-to-day operations of a corporate office.

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This is an excellent prospect for someone with experience in reception, hospitality, concierge services, customer service or corporate security who enjoys engaging with people and thrives in a fast-paced workplace.

Key Responsibilities Front-of-House & Concierge Services n

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- Deliver an exceptional first impression by welcoming employees, guests and visitors.
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- Manage visitor registration, sign-in processes and security access requirements.
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- Answer and direct telephone and email enquiries professionally and efficiently.
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- Coordinate meeting room bookings, visitor arrivals and workplace requests.
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- Support onsite events, catering arrangements and workplace initiatives.
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Security & Access Control nn
- Issue visitor and contractor passes.
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- Maintain access control and security systems.
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- Monitor and report unusual or suspicious activity.
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- Support site security processes and emergency procedures.
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- Maintain accurate records in line with client and compliance requirements.
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Facilities & Workplace Support nn
- Assist the Facilities Management team with work orders, contractor coordination and maintenance activities.
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- Support contractor inductions and site access requirements.
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- Manage incoming mail, courier deliveries and workplace communications.
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- Maintain employee and contractor contact information.
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- Provide administrative support, reporting and shared inbox management.
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Customer Experience nn
- Act as a key point of contact for workplace and service requests.
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- Resolve issues quickly and professionally.
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- Build positive relationships with employees, contractors and visitors.
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- Continuously identify opportunities to improve the workplace experience.
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About You n

We're looking for someone who brings energy, professionalism and a genuine passion for customer service.

Essential Skills & Experience n

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- Previous experience in reception, concierge, hospitality, customer service or workplace support roles.
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- Strong communication and interpersonal skills.
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- Ability to remain calm, professional and approachable in a busy environment.
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- Excellent organisational and administrative skills.
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- Proficiency with Microsoft Office applications.
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- Experience managing multiple priorities and responding to requests efficiently.
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Desirable nn
- Experience in corporate security, visitor management or access control systems.
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- Certificate II in Security Operations.
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- Current First Aid and CPR certification.
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- Experience supporting facilities management or workplace operations.
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What Success Looks Like n

You will:

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- Deliver a consistently high-quality customer experience.
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- Maintain a safe, secure and welcoming workplace.
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- Build trusted relationships with stakeholders across the business.
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- Support efficient workplace operations and service delivery.
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- Represent both Santos and Cushman & Wakefield with professionalism and pride.
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Why Join Cushman & Wakefield? nn
- Global organisation with career development opportunities.
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- Inclusive and team-oriented team culture.
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- Exposure to a high-profile corporate client.
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- Opportunity to make a real impact on workplace experience and employee engagement.
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- Ongoing training, support and development.
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If you're passionate about customer service, workplace experience and creating exceptional first impressions, we'd love to hear from you.

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As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.INCO: "Cushman & Wakefield"

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📌 Concierge (Adelaide)
🏢 Cw
📍 Adelaide