HSBC Australia is seeking a Customer Relations professional to manage and resolve customer complaints across retail banking products with a focus on empathetic, timely outcomes. You will investigate issues, coordinate with internal teams, and maintain product knowledge to ensure consistent service excellence.
The role emphasizes strong communication, stakeholder management, and adherence to regulatory requirements within a flexible, inclusive setting.
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📌 Customer Experience & Resolution Lead (Flexible Work) (Sydney)
🏢 HSBC Holdings
📍 Sydney
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