Job Description

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FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-Time Customer Support Specialist in our Sydney office - a certified Great Place to Work®.

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The Customer Support Specialist plays a key role in delivering a smooth and professional client experience by assisting customers with their queries across phone, email and live chat, while guiding them on our products, website and trading platforms.

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The role is significant in building client trust, resolving issues efficiently and ensuring customers receive the support they need throughout their trading journey.

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Reporting to: General Manager

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Responsibilities:

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- Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
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- Educating clients on how to use the Company’s website and trading platforms
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- Communicating with clients regarding the company’s products and services via telephone, email and live chat
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- Assisting other departments
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Candidate Profile:

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- Computer literacy with excellent working knowledge of Microsoft Office applications
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- Knowledge and experience in FX,



CFD industry will be considered advantageous
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- A team player with excellent communication skills
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- Fluency in English is essential
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- Knowledge of additional language will be an advantage but not essential
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- Ability to work on public holidays
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Our offer:

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- Welcoming, young and multicultural team with approachable leadership
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- Ability to contribute to dynamic business at a growth phase
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- High level of autonomy, support of ideas and putting your expertise into the best practices for the company
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- Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
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- Competitive remuneration, regular salary reviews and performance-based incentive schemes
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- Vibrant company life: from team activities to global celebrations
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- Free access to multiple sports and wellness facilities across the country
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- A day off on your Birthday
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Journey to FP Markets:

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- Interview with People Function member (30 - 45 min) to assess match to our culture
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- Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations
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Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!

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📌 Customer Support Specialist (Sydney)
🏢 FP Markets
📍 Sydney