Job Description

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n Great role for a media-savvy and solutions-oriented professional to gain valuable client relationship management & sales experience:

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Solve complex problems for wide-ranging clients

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Competitive base salary + attractive commission scheme on offer

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Defined career path in market-leading media intelligence organisation

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n Isentia is the Asia-Pacific region's leading media intelligence company, empowering clients to understand their brand and reputation. Our clients are diverse, ranging from globally renowned brands right through to government bodies and not-for-profit organisations.

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n We are looking to hire an Account Executive to join our team in Sydney, where you will play a crucial part in retaining and developing a large portfolio of government, automotive and higher education clients. You will deliver insights, advice, and industry intelligence to help clients achieve their communications objectives.

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The shift pattern is 8 am to 4 pm, Mondays to Fridays.

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Role & Responsibilities

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You will be the key point of contact for clients within your portfolio

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You will be responsible for the end-to-end servicing of clients’ media requirements across all formats, including alerting clients to media items as they happen.

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Collaborate with the account management team and sales team to understand the needs of your clients.

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Regularly contacting and providing solutions to assist clients with their communications requirements.

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Monitor breaking news and alert your clients to relevant media issues

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Enjoy the variety of the media landscape and working within a high-performing team.

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Key requirements:

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You are media savvy and have a genuine interest in news and current affairs, with the ability to identify issues that are important to our clients.

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You thrive on building and developing meaningful client relationships

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You think on your feet, prioritise, and can multitask in high-pressure situations

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You are an excellent team player who enjoys a fast-paced environment

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You are a problem solver who will be able to identify potential issues for clients

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Previous experience working in a client success or customer service environment is desirable.

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Excellent command of English

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We have an open and inclusive culture where we embrace opportunities to do better and celebrate our achievements. We are an equal opportunity employer that is dedicated to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of your application.

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📌 Account Executive/Customer Support (Sydney)
🏢 Isentia
📍 Sydney